Review Time
The segregate customer from normal use to the professional use if you buy a car and you used it for domestic use it’s ok and by chance you will be treated fairly but if you use the car for business like mini cab you’re done they look at you differently and they wish you niver come to see them
If I could give this 1 star I would, brought a car couldn’t of been worse if they tried, body work all scratched collected at night only noticed next day, no parcel shelf string no manual. The car won’t turn on all time. Won’t go into gear. Stalls regular. Window rattles and moves. Been promised since end nov car will be swapped as now rejected all evidence is kept. We are now end jan I still am paying for this car they don’t respond to you I’m getting solicitors onto this now and trading standards! Avoid at all cost
Engine Management light on (Amber).Glynn Hopkin Watford, want ?252 to run a dianostic check, only date available from 7th April 2025.Whole customer service experience continues to be poor, and knowledge of front facing staff inadequte to deal with vehicle issues.Was told, it should be OK to drive with Amber light on, not very re-assuring.
It's been stressful getting GH to respond to emails regarding damage to my remote key during a service on 6/2/24. Essentially myself and the car were disabled by this. At last, on 13/3/24 I was invited back to GH Watford and the service manager managed to repair the damaged fob. I hope the repair works long term. This car was supplied with only one remote key from new.
I know why people are giving 5 star reviews to Glyn Hopkin Milton Keynes. I would have given them 5 stars as well because Oliver Hill who was dealing with me asked me to give them 5stars in return they would give me a set of floor mats. I agreed but never got any response after sale so I gave them 3 stars. Oliver rang me next day very abrupt saying that they couldn’t just handover the mats because I gave them 3 stars.He again asked to upgrade the review to 5 stars in return for mats. I did but no mats.5 star reviews are fake reviews in my opinion.I wish I would have gone to Bristol Street Nissan Dealership in Northampton. I’ll use them for my future services etc.
Absolute waste of space. Really difficult to get hold of anybody other than robots. When I did get hold of somebody to ask for a repair of a rear wheel alignment issue, that is apparently common on Nissan Leafs, they said that they couldn't/wouldn't fix it (I wasn't asking for a free repair BTW). However, they would happily sell me new expensive tyres that would wear down again in no time. I have bought 2 new Leafs from Nissan & always had my servicing done there. But they will never get another penny from me.
I had brought a used Nissan Approved Qashqai from Glyn Hopkins Watford on 6th of Sept 2024 and on 12th it was giving me engine and gearbox failure warning and the car and was not drivable. Even though it was covered under warranty and the issue happened within a week of sale, they were not even having a courtesy car complaint. After 5 day they came with courtesy car . The customer service is so poor that the email send to them will not be answered after a week. They won’t consider the customer right to reject the product within 14 day under the UK law and I’ve been forced to go legally . Very poor service. Things that would’ve been sorted easily would be addressed and you will feel the decision to go with Glyn Hopkins as the worst decision. Better stay away rather than regretting at the end.
The led charging light on the mg emblem on front of car does not light up.. simple? Well I booked into bushy heath mg as could not get into glyn H. They looked at it in 5 mins and said they would prefer the part under warranty and bom me for a return in about 3 weeks. Well Glyn H mill hill is a lot more convenient so asked if could be done there. They said yes if you can arrange. I called from there and some to bookings line... not in mill hill who said they needed to see the vehicle. Bushy Heath emailed the tape over to the agent who checked with mill hill. Said they would order the part and fit in 2 hours at 10.30 on 17th. The day before they call me to ask what work needs to be done then tell me no part has been ordered and there is no way they will do unless they check it themselves. It is now nearly 1pm and I am still sitting here. They talk to me as though It is my fault. If they had told me this in the first place I would have stayed with Bushy Heath and had the job done. When they finally tell me what will happen I assume I will need another inconvenient appointment and have to take unpaid time off. This would not happen if service answers the phone at mil hill and communicates with their central phone system... better still don't have central phone system... talk to your customers directly. This is not my first problem due to this terrible customer service system.
Avoid these liars. Probably you should avoid the whole GH group. Firstly I was let down by Bishops Stortford GH garage where after 4 weeks waiting just a day before my appointment TWO mechanics went on paternity leave (this is what the receptionist told me).I had to wait for another almost 4 weeks for appointment at Waltham Abbey GH. Well, I booked car for re-setting adBlue warning light and software update (this is what I was advised by mechanic). Brought the car early Tuesday morning. Apparently, receptionist told me that probably they will have to change sensors etc. I still cannot understand how the receptionist can know better than a mechanic what is needed for the car. On the phone I was told that I will drop the car in the morning and collect before closing time same day. However, on the day I dropped the car I was told that fixing the car will take 2 - 3 days. I had no choice except of agreeing with this. Today is Friday - I have not heard from the garage yet! Called them at 2 pm. Receptionist advised that she does not have information about my car. But I know where I left my car and I know that I handed in car key! Then she promised to speak to her manager. After few minutes she called back assuring me that manager does not have information but she will find out from mechanics and will call me today. Hopefully it will happen.
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