Review Time
I wish I had read these reviews before buying a car from Glyn Hopkin St Albans BUT, if you don't care to read on then I strongly advise anybody not to use this garage for any reason.I purchased a 3 year old Clio last March and within 5 days reported a serious fault with the auto transmission - lurching and deselecting. They wouldn’t consider investigating it for a further 9 weeks. Over the following 8 weeks (with many phone calls, visits, and dozens of emails) the car was returned to me on no fewer than 3 occasions 'having been sorted' - but clearly it hadn’t. Finally, in July, having been treated with utter contempt and having my integrity repeatedly questioned and challenged throughout this whole period - I was told on numerous occasions, 'there's nothing wrong with the car,' they finally accepted that a new clutch was the solution! It took a further 2 months to have this 'new clutch' fitted and when I was eventually informed that it was ready, I insisted that I required A) A guarantee that the problem was finally resolved, with the condition of a full refund if it wasn’t and B) A 6 month extension of the warranty making it the same as at the time of purchase. At this point my car had been in their garage for over 65% of the period since purchase. Glyn Hopkin, even at Director level, stopped all correspondence with me, ignoring the many emails I sent: I refused to collect the vehicle without the guarantees in place.I had also managed to trace and have correspondence with the previous owner of the vehicle and realised that Glyn Hopkin, even though I specifically asked at the time of purchase, had not informed me of the 'damming mechanical history' of the vehicle. Subsequently this resulted in the previous owner also getting fully refunded for the vehicle and hence 'only' owning it for less than 2 months - NOT the reason given to me by Glyn Hopkin for the previous short term ownership when I asked at the time of purchase?I was left with no option but to employ, at great expense to myself, a solicitor who finally managed to get me a full refund in December; 9 months of 'unnecessary stress and expense' dealing with this unprofessional, ignorant and totally 'customer unfriendly' company.I STRONGLY ADVISE anyone to avoid having any dealings with this company.
I miss-sold a Megane E TECH from Glyn Hopkin, and it has been the most disappointing vehicle in my ownership experience. The advertised mileage falls significantly short of reality; during winter, I only manage to achieve around 140 miles with preconditioning and conservative driving. Renault call the poor range a 'feature' and is as per their expectations. Moreover, the car has numerous issues. The alarm system alone has been repaired five times and still malfunctions. It has spent weeks in the garage on multiple occasions. Glyn Hopkin and Renault’s customer service has been atrocious, consistently refusing to acknowledge any liability. Additionally, the car depreciates rapidly. As a result of this dreadful ordeal, the stress endured, and the significant time wasted, I will never entertain the idea of purchasing a Renault again. Additionally, I strongly discourage engaging with Glyn Hopkin due to my exceptionally negative experience with them.I strongly recommend anyone contemplating buying a Megane or Scenic E TECH to conduct thorough research and explore online forums beforehand.
We were interested in the MG HS Trophy, the first person we saw on our first visit seemed to know a lot about the car so we decided to go back and arrange a test driveOn our next visit the salesman we saw was pleasant and helpful so we decided to go ahead and purchase the car. Initially, we were told it would be available in September this was quickly changed to December which wasn’t a problem. As part of the purchase we asked for some extras including dashcam that could be connected via an app, car mats, I wanted the number plates to be screwed in place rather than stuck on, have previously had number plates stolen which is why I asked. We also asked if they could fit front sensors, the car doesn’t come when them, was told they could be and they’d come back to me with a price. Chased on at least five occasions I never got a costing.I contacted the salesman on numerous occasions by phone and email he rarely came back to me. We’re now at the end of October, I phoned and emailed again a number of times for an update, no response. I sent another email that ‘bounced back’ he had left the company.I spoke to a manager to complain he tried to deflect me away from my complaint by telling me my car would be ready for collection within the next two weeks. Was a bit taken aback as I had made it clear that I needed a bit of notice as I had a private number plate that I wanted to assign to my new car. He then went to great lengths to tell me Romford had a lot of issues, they had recently let a lot of salesmen go. He also went on to tell me he travelled over an hour and a half each way everyday, which frankly wasn’t any of my concern. He told me he wanted me to be ‘delighted’ with both my car and Glyn Hopkin Romford by the time I got my car. My purchase was assigned to another salesman. I went through the things I had asked for when I ordered the car was told it should be fine but he needed to check about the sensors. He phoned me back about 10 minutes later to tell me they couldn’t fit them despite being told on numerous occasions that they could.Fast forward to the day we collected the car 12/11/23. The salesman took our final payment and then took us out to the car. He said if I was a compenent driver he would leave me to it. Have to admit I was a bit surprised, looking back it was probably because it raining and he didn’t really know anything about MGs, he normally sold NissansIssues since taking delivery of the car:The dashcash wasn’t hardwired it was plugged into the auxiliary socket with the wire trailing down into the passenger footwell. I rang the garage and was told that’s how dashcams are hard wired, it isn’t. I advised him that I wasn’t happy and that I wanted the work done properly, an appointment was arrange for two weeks later for it to be done. Once home I spent hours trying to find the app for the dashcam only to find there isn’t one!! I also found out it was about the cheapest one you can buy, we were charged ?399.50 supply and fit. I complained to another manager on 13/11/23 she agreed to refund me for the camera. I went in on 17/11/23 as I hadn’t had a response to an email I was asked to send, it was in her spam folder. She took an image of my bank account details from my debit card BUT as of yet I still haven’t got my money back. Camera was removed on 23/12. However, yesterday (29/11/23) we discovered the cables hadn’t been removed they were just put in the glove box!!Number plates were stuck on rather than screwed on.We also found a scratch just below the back number plate this was done either when they put the number plate holder on or when they fitted the number plate. There also appeared to be plastic under the number plate. I was told whoever put the number plate on fitted on top of the protective plastic!! The scratch has now been repaired and the plastic has been removed.I also asked about taking out a service plan was initially told they couldn’t arrange it there as they don’t service MGs. Have subsequently arranged the plan.Customer service at Glyn Hopkin Romford has been poor, their attention to detail and care is lacking, I’m still waiting on my refund, I’m pretty sure if I owed them money they would be contacting on an almost daily basis. Would I recommend them? As it stands probably not.
Glyn Hopkin Kia East London - impossible to get the deposit back after not purchasing a car as it did not meet my needs. Complete lack of communication, even HQ not interested so you can see the ethos of this company is not professional. These types of garages give the motor industry a bad reputation.
I purchased a car from glyn hopkin renault colchester in November 2024 and had a few issues with it and none of which got sorted out .I ended up having to get rid of it.The staff on the service desk seemed polite and helpful but you would expect them to be anyway as for anything else glyn hopkin are a load of crap.The after care just does not exist. The score on trust pilot indicates how good they are(57% gave 1*speaks for itself).That is not good quality after care .I am more than happy with my new car that I purchased that is NOT from a glyn hopkin dealership and glad they will never manage/service a car of mine.Having read a lot of the reviews on trust pilot it's clear to see the issues I had were not a one off .It looks like they treat customers the same across all dealerships regardless of what brand they are selling but not in the right way.GLYN HOPKIN ARE NOT TAKING ANY ADVISE FROM ANYONE .They really are disgusting and should be shut down .I think when glyn hopkin receive a positive review they feel like they have won the euro millions. Last week I was with a group of sixteen people when the subject of used cars came up as one of them had problems with a used car they had recently purchased. I asked them if it came from glyn hopkin and surprisingly it wasn't. I shared my experience with the group and after showing them the photos I took and showing them the reviews all of them said they shall never buy from any branch of glyn hopkin.I shall continue to share my experience with as many people as possible. I am disgusted at how they treat customers as it is them who keep them in business but do not seem to have any value as regardless of what they say actions speak louder than words .ANYONE THINKING OF PURCHASING A NEW OR USED VEHICLE OF ANY BRAND I WOULD STRONGLY ADVISE READING REVIEWS ON TRUST PILOT AND THEN AVOIDING ANY GLYN HOPKIN DEALERSHIP AS YOU WILL NOT REGRET IT . Glyn hopkin are CRAP to say the least. There are plenty of alternatives which I now regret not going to for which I am sure you will be treated a lot better.GLYN HOPKIN AFTER CARE IS NON EXISTING. I am very disappointed with myself for ever stepping foot in a glyn hopkin dealership but shall never do so again .I would not have a vehicle from glyn hopkin even if it was the only option available .They are just a load of CRAP 💩💩💩
I was going to buy another Nissan note E017 WRN sales man Thomas . As it was long way to Romford I was going to have it delivered . It went back forth so long in the end I changed my mind after seeing one local I decided I didn’t sadly like the shape of it . Thomas was very helpful nice friendly salesman I felt bad I changed my mind I had paid a ?99 fully refundable deposit . I have been asking for 3 weeks to get my deposit back . I asked to speak to finance team when I rang Romford Nissan garage and they said if the salesman has said he sorting it you will get your refund no phone number given to ring myself as they said they didn’t have one . I emailed the person I believe he was the manager who replied asap when thought I was buying the vechicle but I didn’t hear from him about a refund . Thomas replied twice asked me for sort code account number to send through to refund department and said five working days three weeks ago !!! Still haven’t got my refund !! The pressure I felt to pay a deposit and the car is still advertised for sale !! And I haven’t got my money back so come on Nissan Romford Glynn Hopkins customers need after care to . I believe it’s the after car sale finance team letting you down as Thomas gave me in writing it had been done and be back in the bank . I would like this investigated and my money ?99 refunded i have one star review as I am totaly disgraced by you keeping my money legaly it stated ?99 deposit fully refundable !!! And I’m still waiting for my refund !! Just recieved my refund at last after chasing up a few times and doing a complaint never known anyone ever to take weeks and weeks to refund but sorted now . Wouldnt ever leave a deposit with anyone ever again .
My husband and I bought a Renault Capture from Glyn Hopkins in Chelmsford. Won't go into all the details, but we had an issue that we needed Glyn Hopkins to sort out. We rung the manager at the branch twice. Both times we were told that he would ring back, he didn't, so we emailed the complaints dept. 3 times over a period of a month. No reply to any of the emails. We emailed the CEO. No reply. I really don't think Glyn Hopkins have any thoughts about customer service.If your thinking about buying a car read all the reviews on this site. Please don't use Glyn Hopkins , if you have a problem they just don't want to know.
Really disappointed in how my colleague has been dealt with after seeing the hard evidence, the time taken to respond has been awful, very poor communication and after hearing this story. I will not be investing into Kia in the future. It was down to sheer negligence and abuse of power, I strongly advise the public to steer clear.
See my review dated 22/2/24. After many emails (unanswered) to GHWatford, a new manager was contacted by the head office customer care dept. He arranged my third visit to Watford and "fixed" the remote key. It now works. GH caused me weeks of stress by damaging the key at the service on 6/2/24 . I sent a letter dated 17/3/24 to the Customer Experience Director. Guess what - Mr Pozzi has not replied.
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