Review Time
I purchased a used car in April from their local dealer, with a warranty.One day it wouldn’t start and the dash was saying put key in car and press start, but the key was in car.On the positive I called their number and they were very helpful and gave me the number of their preferred recovery company, RAC, who came out the same day, did a diagnostic check, got the car started and advised I needed a new battery.. I have to say RAC were brilliant and 5 star.My complaint is I called their service desk again, explained the situation, they confirmed the car was covered by a warranty but it would need a diagnostic check, even though I had one from their approved recovery company and they couldn’t do it for 2-3 weeks! Then I would need to wait for another slot to fit a new battery. I explained that I couldn’t wait that long to get a reliable and safe car to rectify a problem that was so simple, the wait time was reduced to 2 weeks which is still ridiculous.I was forced to call Halfords and 3 hours later I had a new battery fitted. Again 5 star service from Halfords.On a subsequent communication with Glyn Hopkins customer service I was told a battery was not covered by the warranty! Why didn’t they tell me that when I called to say RAC said it needed a new battery.If they are going to offer a warranty, then they need to back it up with an acceptable service section.Therefore I suggest anyone who’s buying a used car from them they consider how good the warranty is.
I’m extremely disappointed with the service provided, actually there has been no service provided as no one from the Bedford branch has bothered to contact me regarding a small repair. It has been several months and a simple repair has not yet been done. Absolutely ridiculous with a not bothered attitude.
Where to begin? Perhaps with the fact that the employees are good storytellers, and I wish I could have read the reviews before making the purchase. We bought a used Nissan X-Trail Accenta Premium (70reg model, 18,000 miles) from Glynn Hopkins in Romford, about 80 miles from where we live, and paid in cash - ?19,500. While I understand it was a used car, I am confident we could have found a much better one elsewhere. Later research revealed that they had been unable to sell the car for three months, initially listing it for ?20,500.1. At the very entrance, we experienced zero interest from the seller (Terry), possibly because we did not look like potential buyers.2. During the inspection, I pointed out chipping on the bonnet, small scratches (as if it had been parked near bushes), scratched door sills, dirty upholstery (the driver’s seat appeared stained as if with paint, and the rest of the seats had stains from a poor wash), and crumbling foam from the driver's seat, visible on the carpet. Terry assured us that everything would be "repaired", I also asked about car mats, and he said that we would receive a set from them. Additionally, Terry said, "while I show you the car I am handing over to a customer today, yours will look the same," pointing to a new car. This raised a small red flag, but I chose to ignore it at the time.3. We were charged a deposit of ?1,000, which surprised me. Apart from the receipt, we were not given any information about a refund policy if we cancelled. However, the website mentioned booking for ?99, if I recall correctly.4. We managed to negotiate the price down to ?19,500 (initially ?19,750). Terry assured us that the "imperfections" would be fixed.5. We waited nearly 10 days for the car to be ready. The first time, Terry was "not happy" with the repairs. The second time, we could not pick up the car on a convenient day because Terry was not working then.6. Upon collection, they had not even bothered to vacuum up the crumbled foam, nor had anyone inspected it. I also believed the car came with Android Auto, but I could not connect my phone. When I asked Terry for help, he said this model does not have Android Auto. I thought I might have confused the offers, but at home, I found their windshield sales tag indicating it had Android Auto. It turned out I had the wrong cable (fortunately, there was a sign, as they removed the ad immediately after the deposit, so I could argue with them). After some research, I discovered that the Accenta Premium does come with Android Auto, indicating they were unaware of the car’s features.PROMISED REPAIRS:These were nothing more than a lipsticking a pig:- Paint chips: they used a correction marker or fine brush, not proper repairs. Interestingly, by applying a protective vinyl to the sills and cleaning them with alcohol, all repairs were easily removed.- Scratches: the car was polished with colour wax, but not properly polished. After the first rain, all scratches reappeared.PROMISED UPHOLSTERY CLEANING:They only cleaned a paint-like smear from the driver’s seat. The rest of the seats still looked like a child had thrown up and they were ineptly washed. They didn’t even bother to vacuum up the crumbled foam.CAR MATS:Upon collection, I asked about the car mats. Terry said he had ordered them and they would be delivered to our home address. We NEVER RECEIVED them.Why did I actually buy it? I was unsure about the deposit policy, the car had a 12-month warranty, it didn’t look too bad (except for the correction blobs) before it rained, and I needed to get the V5 quickly to travel abroad within the next 4 weeks or so.
If I could give zero stars I would. Car booked in as recall for a fault plus needed MOT, tracking was off and needed a major service. Couldn’t complete the work for it to pass its MOT as they didn’t have a tire (I offered to drop one off for them), they refused to check the tracking as would not be liable for damage caused to alloys. Had to pick up the car several days after dropped it in (was not offered an alternative), when I finally picked it up they had not fixed the fault it was initially recalled for. They had not even bothered to wash the car which is meant to be part of the service. Absolutely disgraceful service from Romford Nissan. Sadly think these dealerships are all as bad as eachother! Money mad, don’t care about customer experience or safety for that matter! Still driving around a car with a fault which should have been rectified - and to top it off I was charged a premium price for a pisspoor service! Avoid Romford Nissan at all costs.
Would rather add zero Consistent terrible service from inept staff. Zero customer care Car has had service as part of care plan No issues before car went in now stop start unavailable constant misfiring Apparently I knew the risks before I took it in I have been told This company is hopeless. Avoid at all cost An utter disgrace
Have been trying to purchase a service plan from this Company for 2 weeks now. The initial contact was fine, no issues but when it came to responding to a couple of queries or even buying the Service Plan, that's another matter. Have emailed, have left messages for Lacey to contact me, have called and left messages, emailed but she always seem to be away from her desk.Well Glyn Hopkins can keep its service plan and definitely its sub standard customer service. If they are like that before then I dread to think what they are like after I had purchased or even getting a service from this company.
My 2nd MG HS exclusive, after only 4k miles the drivers seat had a mind of its own and stuck in a forward position making it unsafe to drive except in emergency, fast forward 3 months several phone calls 2 visits to main dealer, a Email to customer care, all i have to show is NOTHING, car remains with the dealer. Watch this space
It as been a year since i gave my car back to Glyn Hopkin MG Romford losing me ?1.7 k i am still in hardship due to this matter and would like to remind any potential customers do not go to this dealership as they lie and or very deceitful at all levels, You have been warned!
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