I purchased a used car in April from their local dealer, with a warranty.One day it wouldn’t start and the dash was saying put key in car and press start, but the key was in car.On the positive I called their number and they were very helpful and gave me the number of their preferred recovery company, RAC, who came out the same day, did a diagnostic check, got the car started and advised I needed a new battery.. I have to say RAC were brilliant and 5 star.My complaint is I called their service desk again, explained the situation, they confirmed the car was covered by a warranty but it would need a diagnostic check, even though I had one from their approved recovery company and they couldn’t do it for 2-3 weeks! Then I would need to wait for another slot to fit a new battery. I explained that I couldn’t wait that long to get a reliable and safe car to rectify a problem that was so simple, the wait time was reduced to 2 weeks which is still ridiculous.I was forced to call Halfords and 3 hours later I had a new battery fitted. Again 5 star service from Halfords.On a subsequent communication with Glyn Hopkins customer service I was told a battery was not covered by the warranty! Why didn’t they tell me that when I called to say RAC said it needed a new battery.If they are going to offer a warranty, then they need to back it up with an acceptable service section.Therefore I suggest anyone who’s buying a used car from them they consider how good the warranty is.
