Review Time
If you need to have your Renault seen to make sure you don’t go to the St Albans branch the service department are a complete joke been waiting for a month for a call back on parts it’s been me ringing up all the time with no joy and in the meantime my car has been fixed by Renault in Watford so how about that St Albans branch you know who you are out of the 2
Put deposit on a car ?99 and was informed that the car would be put through checks and should be about a week. ( November) was called 10 days later saying car not passed tests so was not for sale!!! ( why was it for sale if not checked) Requested deposit back 1st week December and desite several emails still not received my deposit back. I would AVOID doing any kind of business with this company. Now processing small claims court action.
Avoid Nissan East London, on Romford Road Manor Park E12. Having spent hundreds of pounds since 2013 on servicing a Nissan Juke, this place didn't want to know when the brakes were squeeky, just 5 months after they had replaced them. I phoned Nissan helpline, and spoke to an American sounding woman called Michelle, who couldn't stop saying 'basically' in every sentence. When I asked her not to keep saying this 'filler' word, she said she couldn't stop herself saying it, then hung up on me. What a joke. Appalling customer service.
East London branch -Mr.Umar P manager.So I booked service my car 3 THREE times, online check in done- requirements are : service, software update, courtesy car. All dome, date given attend the branch and:24.NOVEMBER 23 1st time- software issue, car not serviced,”we will call back to make new app”23 February 24 (3 months!!!)2nd time- technician not in- car not servicedManager mr.Umar P promised everything will be ready for Monday 26.26 FEBRUARY 243rd time - no courtesy car (even 1hr prior me arriving , they called that everything is ready).So i spend three mornings drive there just to be told some ######.Of course I wasn't happy ,manager come , mr.Umar start laying in my face that I said I don’t want courtesy call!!!! Where I spoke to him just few days ago as well as on my online check in written “courtesy car”. Then he start been very aggressive towards me , even he’s colleagues most likely been a bit shocked by he’s behaviour as they trying to tell him go back to he's room but he won’t listen. Then he told me to leave premises as my car won’t be serviced .Complained to Nissan UK and he (manager) was laying to them too that I dont want courtesy car !Firstly how come I attend appointment 3 times & always was mess , secondly the manager have emotional issues and will lie to your face .From Nissan later on when I complained , I find out that I’m banned from this branch ,just unbelievable. You want service your car and this what you get - run around like a “idiot” & getting banned.Glyn Hopkins East London branch a joke, with incompetent manager in charge , hopefully the other branches will treat me better- booked to North London, pray for me.Update: my car finally serviced without any issue at above branch- Nissan North London. Manager of this branch mr.Quasim should teach all East London branch workers how their should behave towards customer. Brilliant service. Avoid East London branch , please go to North London.
Salesman didnt know what he was talking about. Was told we had 360 ? cameras, but no.Higher management was going to contact me after i complained. Never heard a word back.Also had loads of trouble with my MG HS with the satnav and a knocking coming from the front Hopkin's had it in a multitude of times. Absolutely rubbish. My satnav had 4 or 5 software updates and they couldn't hear the knocking, even though their technicians took it home.The finally managed to take one of the receptionist from Hopkin's out in the car to hear the noise, which she did. Hopkin's had the car a week again and couldn't hear the noise. I went there and took a technician out, he heard it.They had the car beginning of November to put new CV joints on.This didn't fix the problem. Hopkin's took the car back to look at it again.Emily the service manager told me we couldn't find the problem and to take the car back to test it and re-book after Christmas.Cambridge branch shut its doors December 31st so they knew they were shutting.Use another franchise. Don't use Glyn Hopkin
I went along to express interest in an MG. The show room is dismal - no reception desk, people waiting around disconsolately with no-one attending. One person told me that you could wait hours there for attendance. The parking area was jammed up and a courtesy car blocked me in. Totally put off by the place. Worst car showroom I'e ever been too. Shame because the cars look good. Won't be buying one though.
Recently have had a full service. I was charged for ?1100 for some recommended repairing.I did not pay at once but did some more quotation in other garage. Finally get the repair and parts replacement done in ?450.Please do argue that your service and parts are the best and thanks for letting me realize that I am not a rich customer who can afford to use your service.
Booked car in for first service, arrived at 9.40 on the day, service desk girl efficient and booked in car and loan car. Asked if it could be ready for 3.00pm and was told hopefully. Had a phone call early afternoon to be told they had issues with the computer and would be delayed. Went back at 3.30 was told still updating the system, eventually at 4.50 was told it had now been completed. Was totally amazed that the oil and filter had not been changed, when I queried this was told it was every two years for an oil change, my question is why did we take out a service contract? to have a heath check, I could have told them all was ok as the car only had 1840 miles on the clock. So it took 7 hours for a health check and system update, absolute joke
Horrid service manager Jimmy, from Glen Hopkins kia ilford lies so your not covered on warrant. Don't buy from here they are all very shifty, they sell faulty used cars. I would never recomend kia to anybody. They left me two months no car, no communication,
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