Review Time
Arranged a call.Received a phone call before my appointment asking how it went !!!!Then on appointment day, today at 9.0am.....no call.What ultra poor service.NISSAN YOU ARE LOSING SALES DUE TO THIS COMPANY.AVOID AT ALL COSTSCUSTOMER ( DON'T ) CARE
Long story short ... Bought a 2020 Qashqai had to wait for it to be valleted wheels had repair residue on them so stained the alloys 1 week later battery dead when I checked under the engine nothing had been checked along the windscreen tray this was full of leaves. Basically nothing had been done very very poor, personally I would never use again or recommend
I bought a qashqai 2020 from Mill Hill branch for ?17K within 3 months Thermostat housing has broken and needed a new battery - car not drivable - I called Glyn Hopkins and they offered a date to diagnose in June (3 months time) - terrible service - still waiting for a response from salesman - don't buy from here
HUGE PROBLEM TRYING TO GET MY REFUND BACK ON MY EXTENDED 2 YEAR WARRANTY - CANCELLED WITHIN THE TIMEFRAME - MUCH CONFUSION - SALES MANAGER (ZAC) TAKING FAR TOO LONG TO RESPOND - NOW ESCALATED TO HEAD OF CUSTOMER SERVICE - ORIGINAL SALES PERSON (HANNAH) REFUSING TO TAKE MY CALLS _ PROBLEM SEES TO BE WITH GLYN HOPKIN SALES/FINANCE - WHO WERE UNAWARE THAT THEY ALREADY HELD THE FUNDS - WHICH MEANS THAT PAYMENT HAS BEEN DELAYED TO ME. I REMEMBER THERE SEEMED TO BE GOOD COMMUNICATION WHEN I PAID ?18,650 3 MONTHS AGO? SALES WERE HAPPY TO SPEAK TO THEN ???????????????????
This is a review of the MILTON KEYNES branch, Merton Drive.AVOID AT ALL COSTSThis is the third year in a row they've told me the front two tyres on my low-mileage Juke needed replacing as an advisory. In preparation for this year's service & MOT, I visited a local, independent, garage first, as I felt sure Glyn Hopkin would insist on replacing the tyres this time. To quote the independent garage "I'd be robbing you if I took your money for those tyres!" and today, sure enough, another advisory from Glyn Hopkin, along with a whole host of other items I was told needed my "immediate attention" - none of which would cause an MOT fail though - fortunately I knew this and therefore declined to pay the ?1400+ they were trying to get me to pay for my Juke that has done just 19k miles! I can only imagine how many unwitting customers fall for these disgraceful sales tactics. I should also point out this cost is in addition to the ?40 per month I pay them for a service plan.As per the paperwork, I was booked in to arrive between 0800-1030, however their own website, along with Google Maps ("confirmed by business 7 weeks ago") stated that they did not open until 0830, therefore we arrived at dead on 0830 - only to be told we were late and they were open from 0730! We told them that this is because their website shows the wrong information, but received no apology and were in fact told it meant our vehicle would take longer. We took a taxi to get breakfast and were surprised to get an email just an hour later.When we arrived back at Glyn Hopkin and received our paperwork, we could see that for some reason they had carried out a minor service instead of the major service that was due - and that I had paid for as part of my service plan! They took my vehicle back in to do the bits they missed, which took about another half an hour, and the service book has "minor" crossed out with "major" written next to it - LOL anyone could have done this, I had to insist on them providing a document as evidence that they actually carried out a major service. What they actually did to my vehicle - who knows, but they certainly didn't valet it. Will be cancelling my service plan and the local independent garage will get my future business. Was in the market for a new Ariya too, however this experience has put me off buying Nissan as we wouldn't want to deal with Glyn Hopkin again.A LOT more attention to detail is needed from staff who seemed more interested in giggling and flirting amongst themselves than paying attention to their many unhappy customers (one poor chap stormed out while we were there) but perhaps they are not paid enough to care - someone is certainly raking in the ? though!Please don't bother with the generic & disingenuous copy/paste response that the many other 1 star reviewers have received - I won't be wasting any more of my time reading it.
In general the service was ok. The sales staff (mainly Luke at Glyn Hopkin MG Romford - "GH") was polite and helpful. Some delays were experienced due to a lack of communication between the accounts team at GH and the finance company I was using. But after over a week it was finally sorted so no real delay just a bit of additional emailing to get things sorted.The car had a few minor issues we pointed out at the test drive and they were all rectified when collecting the vehicle so no issues there at all.Now I have the issue of no V5 transfer slip, which I've emailed a few times about and not had a response. I didn't get the transfer slip when purchasing the vehicle and it seems to be because it was a mobility car issued under the government mobility scheme (which can cause some delays in transferring the vehicle by all accounts) but still, no response to a simple question is a bit infuriating. Also there is no service history for the vehicle so again I'm having to contact MG directly to obtain a copy of the service history which they won't give me unless I have the V5 log book, so yet another issue, albeit a one hopefully I can sort out once I receive the V5.But all in all it's ok and I have my car... WOOHOO.
I purchased a second hand MG ZS from Sameeer at the MG dealership in St Albans, Hertfordshire and collected the vehicle last weekend. It has been without doubt, the worst car buying experience I’ve ever had with their Sales Advisor Sameer, particularly as soon as I’d paid the deposit (he had been great until that point). As some of the other reviews of this dealership have historically mentioned, they are brilliant until the point of sale and then everything changes. Sameer had excellent selling skills before I purchased the vehicle. As soon as I’d made the deposit payment, the collection arrangements and after sales care provided by Sameer was abysmal.The one star I have given in this review is for Saif Khan, the Assistant Manager (it would be unfair of me not mention that Saif tried his best to rescue the exceedingly poor post-sales customer service provided by Sameer) but my car buying experience with this dealership had unfortunately already been ruined by Sameer. What should have been an enjoyable car buying experience turned into the complete opposite as soon as they had my money and I will never return to this dealership again. I would strongly recommend if you are looking to buy either a new or second hand car and value good customer service being provided to you both before and after purchasing the vehicle, the best thing you can do would be to shop elsewhere.
Nothing but a trouble since I bought my car from glyn, salesman williams chase, first day drove car home and by the time I reached home tyre pressure warning came up contacted glyn but they didn't want to know so I had to spend ?350 on two tyres, than took it for a wash side decorative strips starting to peel off again contacted glyn again didn't want to know and now battery management light came up, and it all happened in first few weeks of buying my car, so please avoid them and spend your hard earned money somewhere else.
I ENTERED IN TO A CONTRACT WITH THEM FOR SUPPLY OF A NEW ABARTH 595 ( FIAT ) FOR DELIVERY AFTER THE 31ST DECEMBER AND RECEIVED A DISCOUNT FOR BUYING A 2023 CAR RATHER THAN A 2024 CARI PAID THEM ?1000 BY WAY OF DEPOSITON THE 2ND JANUARY THEY E MAILED ME THAT THEY COULD NOT DELIVER THE CAR NOW OR INDEED AT ALL AS THEY NO LONGER HAD A FIAT FRANCHISE - THIS APPARENTLY WAS NOT KNOWN TO THEM 3 WEEKS BEFORETHEY SUGGESTED I CONTACTED A FIAT DEALER 80 ODD MILES AWAYI REPLIED ASKING FOR MY DEPOSIT BACK,TWICETHIS HAS NOT BEEN FORTHCOMING - IT SEEMS FRANKLY A GOOD M O TO EARN A ?1000 BY PROMISING TO SUPPLY A CAR YOU HAVENT GOT AND INDEED CANNOT GET
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