I purchased a second hand MG ZS from Sameeer at the MG dealership in St Albans, Hertfordshire and collected the vehicle last weekend. It has been without doubt, the worst car buying experience I’ve ever had with their Sales Advisor Sameer, particularly as soon as I’d paid the deposit (he had been great until that point). As some of the other reviews of this dealership have historically mentioned, they are brilliant until the point of sale and then everything changes. Sameer had excellent selling skills before I purchased the vehicle. As soon as I’d made the deposit payment, the collection arrangements and after sales care provided by Sameer was abysmal.The one star I have given in this review is for Saif Khan, the Assistant Manager (it would be unfair of me not mention that Saif tried his best to rescue the exceedingly poor post-sales customer service provided by Sameer) but my car buying experience with this dealership had unfortunately already been ruined by Sameer. What should have been an enjoyable car buying experience turned into the complete opposite as soon as they had my money and I will never return to this dealership again. I would strongly recommend if you are looking to buy either a new or second hand car and value good customer service being provided to you both before and after purchasing the vehicle, the best thing you can do would be to shop elsewhere.
