This is a review of the MILTON KEYNES branch, Merton Drive.AVOID AT ALL COSTSThis is the third year in a row they've told me the front two tyres on my low-mileage Juke needed replacing as an advisory. In preparation for this year's service & MOT, I visited a local, independent, garage first, as I felt sure Glyn Hopkin would insist on replacing the tyres this time. To quote the independent garage "I'd be robbing you if I took your money for those tyres!" and today, sure enough, another advisory from Glyn Hopkin, along with a whole host of other items I was told needed my "immediate attention" - none of which would cause an MOT fail though - fortunately I knew this and therefore declined to pay the ?1400+ they were trying to get me to pay for my Juke that has done just 19k miles! I can only imagine how many unwitting customers fall for these disgraceful sales tactics. I should also point out this cost is in addition to the ?40 per month I pay them for a service plan.As per the paperwork, I was booked in to arrive between 0800-1030, however their own website, along with Google Maps ("confirmed by business 7 weeks ago") stated that they did not open until 0830, therefore we arrived at dead on 0830 - only to be told we were late and they were open from 0730! We told them that this is because their website shows the wrong information, but received no apology and were in fact told it meant our vehicle would take longer. We took a taxi to get breakfast and were surprised to get an email just an hour later.When we arrived back at Glyn Hopkin and received our paperwork, we could see that for some reason they had carried out a minor service instead of the major service that was due - and that I had paid for as part of my service plan! They took my vehicle back in to do the bits they missed, which took about another half an hour, and the service book has "minor" crossed out with "major" written next to it - LOL anyone could have done this, I had to insist on them providing a document as evidence that they actually carried out a major service. What they actually did to my vehicle - who knows, but they certainly didn't valet it. Will be cancelling my service plan and the local independent garage will get my future business. Was in the market for a new Ariya too, however this experience has put me off buying Nissan as we wouldn't want to deal with Glyn Hopkin again.A LOT more attention to detail is needed from staff who seemed more interested in giggling and flirting amongst themselves than paying attention to their many unhappy customers (one poor chap stormed out while we were there) but perhaps they are not paid enough to care - someone is certainly raking in the ? though!Please don't bother with the generic & disingenuous copy/paste response that the many other 1 star reviewers have received - I won't be wasting any more of my time reading it.
