Review Time
AVOID AT ALL COSTS GLYN HOPKIN SUZUKI CAMBRIDGE.I wouldn’t touch a Suzuki again now thought they were reliable cars but my whole exhaust system fell off and even the parts guy I spoke to was shocked given the age and mileage of the car. However Glyn Hopkin want ?168 just to look at it!!!! Sold me a defective car and Suzuki and Glyn Hopkin are just passing the buck between each other. My local garage looked for free and quoted almost ?1k to repair. They were stunned about the issue and essentially told me it was defective. The Sales Manager Mark is the rudest person you could ever have the displeasure to come across. Ignores you and when you do have to deal with him he’s just dismissive and quite rude. Glyn Hopkin are not interested at all now they’ve got my money. Even if I paid them ?120 to look at it (discounted rate apparently how lucky am I!) they can’t get me booked in for another 3 weeks!!!!! So I’m supposed to be without the defective car they sold me for 3 weeks more. Total joke!! Aren’t interested in customer service at all once they’ve got your money.The sales person I dealt with at purchase was great but he’s the only positive thing about the place. It’s a true reflection of a company how they treat you when you have a problem. Unfortunately neither Suzuki nor Glyn Hopkin care. I’d even recommended them to friends and family who also bought cars there. As a customer of theirs I’ve been let down massively. Shameless rip off merchants. AVOID!!!!!!!!!!
No car. No deposit return. ***Ordered a Kia Picanto from Glyn Hopkin east london 14/08/23.Was informed on 27/11/23 that the specification I wanted was no longer built, and was I interested in any other vehicle.I asked for my deposit back as I would buy a car elsewhere.. Was told would receive my money ( ?500) within 7 to 10 working days. Now it's 16th Jan 2024 and no money returned and no communication from them about why....
I purchased a 2023 Kia Sportage GT line hybrid from Kia Glyn Hopkins Romford and was very disappointed with the lack of after service once purchased (in full).I did notice when I test drove the vehicle a week before its purchase that the wash wipe was not working and was told by the sales representative that the bottle was probably empty and to be honest I thought the same as he did. It was agreed that they would put a new set of Kia mats in the vehicle and also repair the plastic inner boot lining (sides) that were scratched. I was told a repair was to be done however the person who they get in to do this was on holiday and so I was told that because of this they were going to replace them. This fix apparently would involve a bit of work including removing the rear speakers, or so I was told. Before purchasing I did my own vehicle check and found out that the vehicle actually belonged to LOMBARD FINANCE! Apparently this is not unusual for main dealers to do this and Kia Romford or Glyn Hopkins use this particular company to finance all the used cars on the forecourt and pay Lombard for the vehicle once you pay them. So as I have stated this is not unusual practice but you have to ask yourself what happens if there is suddenly a problem with the Franchise (Kia Romford) ? Are there any safeguards in place to protect the customer?I made sure that part of my payment was by credit card and over ?100 so was then covered by section 75 of your credit card unlike your debit card!Anyway the sale went ahead and the car was delivered on a Saturday morning. I was very pleased with my purchase but this is whenthe after sales service started deteriorated.The first thing i noticed was the inner boot lining had not been repaired and was told the service department had the part's and if i took it back to them from Kent to Essex it would be done. I do not understand why it had not been repaired and assumed it would have been done before delivery.After a couple of days using the vehicle I then noticed the wash wipe was still did not working. I looked at the check sheet that came with the vehicle which had a huge amount of checks that stated these had indeed been checked and were good.The fact that they had obviously not been checked then made that check list with all the checks on it which were all stated good, totally irrelevant as if they hadn't actually checked the wash wipers what else have they not checked??I then had a problem with the indicators so I rang the sales representative twice but no reply. I then emailed a couple of times and finally had a reply stating their service department would contact me to address the issues. No contact was made so I sent an email again asking them to hurry up the service department in contacting me but once again nothing! So not wanting to drive around with these faults I contacted my local Kia and booked it in for them to repair under warranty which was done quickly and without fuss.The boot liner is still the same and I have decided to live with it as I am certainly not delivering it back from Kent to Romford Essex for them to do something that should have been completed before delivery as agreed.One last thing which shows lack of being a professional company is that it was not delivered on trade plates so a charge was incurred for the toll on the Dartford river crossing. Luckily a called Kia Romford to check if they had used trade plates and was informed they hadn't so as the vehicle was in my name I had to pay the small charge. Unluckily forgot and despite paying seven hours late I then received a penalty notice!I checked the reviews for Kia Romford and have to admit most are very good. My review however is honest and based solely on my personal experience.
I am writing to express my dissatisfaction with the service received from the Nissan Watford branch regarding my vehicle, which has been faulty since October. Despite assurances for a repair by February, the vehicle remains unfixed, and there has been a complete lack of communication from the service department. Additionally, no courtesy car has been provided, significantly inconveniencing my daily activities and professional obligations.
I was interested in test driving an MG car at St Albans Glyn Hopkins and was asked to put a holding fee down to hold vehicle for a couple of days until I could get there to test drive it on the 4th Febuary 3024. I signed paperwork saying the ?500 holding fee would be refunded the same day and as the car I test drove was noisy, the salesman even noticed the loud noise and he was in the back of the car. So I asked for the fee back upon return to MG as I'd been assured it would be on the same day refunded to me, the sales guy said he was busy with customers and he would do it later that day. So I waited a day and then popped in, and the guy said yes I will sort it today. Then I popped in a week later a lady said she would chase it up, and rang me to say the request for refund was sent to head office on 4th February 2024, the day of the test drive, but I went in once again after receiving my credit card bill and I phoned again, guy said it would be chased up this Monday but he's off he's sent an email to his manager and so hopefully his manager will chase it up instead. I've contacted my credit card company as after 5 weeks the bill is to be paid in one week or I will have missed payment. So they've had this issue for 5 weeks and so far no seems able to pick up a phone and call their head office and get my refund sorted, maybe on Monday the manager can do this, but we will see.
I bought a ready to go cover with Glyn hopkin East London Nissan at 1021, Romford Road, London E12 5LH. The warranty was with EMac Ltd. I bought this warranty 11/01/2023. When my Nissan Xtrail has a problem specifically EML lights on I went there to diagnose the problem. then they said I have to pay ?168 for the diagnosis. I told them I have a warranty so it shouldn'e be charged at the moment. The guy said investigation is not included in the warranty. But in the policy schedule it was clearly written that warranty cover maintenance inspection, routine servicing, free health check of the car and additional assistance. I had no choice to pay. Once they diagnosed they gave a long identified work list. The big job was to replace the gearbox. I asked them what to do. They said they will contact to insurance company and let me know. But they never gave me any call, text or email. Then i just poped in to the dealer office and asked what is the update, the guy who was in reception said that it's been requested to EMac for gearbox and once it's been accpeted by them they will let me know. Then I have to wait another week. But Nobody contact me. Again i went there asked what's the update. Then the guy spoke to his manager and gave an appointment after three weeks and said I have to pay ?550 for further investigation. I asked him why is that payment for. He said insurance company needs more information. I have no choice to agree that. Once I left my car he said my car has to be kept there for at least three days. I agreed and left the car to them on the appointment date. After three days when I went there to collect my car, the guy was whispering with his manager and came back to me and said sorry insurance company refused to replace the gearbox. In that three days they never done anything to my car, even didn't do health check. Then someone phoned me and said your warranty has been voided. The most surprising thing is that when I took my car to the other dealer who I know they diagnosed and checked everything and said there is no problem with the gear box, the problem with something else. They fix the problem with very cheap price. So I think you should avoid this rubbish company and not to take any warranty from them. Although they lie to to say maximum repair limit ?25000, in real circumsatnces it's very hard to get. Because the gearbox what their unprofessional mechanics said the to be replaced cost was ?6125.47. The warranty company is very much horrendous and they have the rights to cancel it any time if anything being claimed.
The most disgraceful customer service I have ever experienced - do not touch them with a bargepole!I had reserved a car with a ?500 deposit, but was informed that I couldn't test drive it on the arranged day as they had lost the keys (!!??) - they gave insufficient notice of this and ruined a weekend of plans I had moved around. When I visited the store to request a refund of my deposit, I encountered the so-called 'manager,' Barry, who displayed an alarming lack of professionalism. Instead of addressing my concerns, he winked at me and dismissed my frustration, saying that "keys go missing all the time," and added, “You have your opinion, I have mine,” without offering any apology or resolution.I am baffled by the level of arrogance and incompetence displayed during this interaction. It’s hard to understand how a business can operate effectively under such circumstances.
Still waiting for Nissan Approved promise to be full-filled ! Nissan approved promise says - Nissan Approved vehicle promise - “Because Nissan technicians have made every effort to ensure your used car looks, feels and drives as good as new!I had Nissan Leaf 2021 (8K miles) delivered to Glyn Hopkins Ipswich. Communication through sales process was very poor. Still waiting for documentation through post including 101 point check , Payment receipt and copy of final invoice showing nil outstanding. The vehicle on handover still had Disabled Tax class ( Nissan Romford said Admin person at dealership made human error as they should’ve done this) . This meant Dealer could not tax the vehicle ? Nil tax - electric) and I had to spend 25 pounds and get it done at Post office, meanwhile no comms from dealer . On day of delivery I asked Romford Glyn Hopkins person to show me How to connect Nissan Connect App for Nissan Connected Service’s. He asked me to contact Nissan Tech Support to get old owner account removed from Nissan connect. I got it done. After that also Nissan connect did not work. Tech support diagnosed and told me to go to Nissan dealer. Went to nearest Glyn Hopkins - Colchester . They did lot of diagnostics and told me TCU ( telematics control unit) is faulty, this is basically SIM that connects car via App for connected services. Now today is 22 April and still awaiting for Nissan Romford to send replacement TCU to Nissan Colchester so that they can get my TCU - Nissan Connected Service’s working! On the positive side the car is only genuine 8K miles , handed over in clean condition. Battery is good . Car drives well. Awaiting TCU replacement ! or 30 days guaranteed replacement of car !
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