Review of Glynhopkin
I was interested in test driving an MG car at St Albans Glyn Hopkins and was asked to put a holding fee down to hold vehicle for a couple of days until I could get there to test drive it on the 4th Febuary 3024. I signed paperwork saying the ?500 holding fee would be refunded the same day and as the car I test drove was noisy, the salesman even noticed the loud noise and he was in the back of the car. So I asked for the fee back upon return to MG as I'd been assured it would be on the same day refunded to me, the sales guy said he was busy with customers and he would do it later that day. So I waited a day and then popped in, and the guy said yes I will sort it today. Then I popped in a week later a lady said she would chase it up, and rang me to say the request for refund was sent to head office on 4th February 2024, the day of the test drive, but I went in once again after receiving my credit card bill and I phoned again, guy said it would be chased up this Monday but he's off he's sent an email to his manager and so hopefully his manager will chase it up instead. I've contacted my credit card company as after 5 weeks the bill is to be paid in one week or I will have missed payment. So they've had this issue for 5 weeks and so far no seems able to pick up a phone and call their head office and get my refund sorted, maybe on Monday the manager can do this, but we will see.
