I bought a ready to go cover with Glyn hopkin East London Nissan at 1021, Romford Road, London E12 5LH. The warranty was with EMac Ltd. I bought this warranty 11/01/2023. When my Nissan Xtrail has a problem specifically EML lights on I went there to diagnose the problem. then they said I have to pay ?168 for the diagnosis. I told them I have a warranty so it shouldn'e be charged at the moment. The guy said investigation is not included in the warranty. But in the policy schedule it was clearly written that warranty cover maintenance inspection, routine servicing, free health check of the car and additional assistance. I had no choice to pay. Once they diagnosed they gave a long identified work list. The big job was to replace the gearbox. I asked them what to do. They said they will contact to insurance company and let me know. But they never gave me any call, text or email. Then i just poped in to the dealer office and asked what is the update, the guy who was in reception said that it's been requested to EMac for gearbox and once it's been accpeted by them they will let me know. Then I have to wait another week. But Nobody contact me. Again i went there asked what's the update. Then the guy spoke to his manager and gave an appointment after three weeks and said I have to pay ?550 for further investigation. I asked him why is that payment for. He said insurance company needs more information. I have no choice to agree that. Once I left my car he said my car has to be kept there for at least three days. I agreed and left the car to them on the appointment date. After three days when I went there to collect my car, the guy was whispering with his manager and came back to me and said sorry insurance company refused to replace the gearbox. In that three days they never done anything to my car, even didn't do health check. Then someone phoned me and said your warranty has been voided. The most surprising thing is that when I took my car to the other dealer who I know they diagnosed and checked everything and said there is no problem with the gear box, the problem with something else. They fix the problem with very cheap price. So I think you should avoid this rubbish company and not to take any warranty from them. Although they lie to to say maximum repair limit ?25000, in real circumsatnces it's very hard to get. Because the gearbox what their unprofessional mechanics said the to be replaced cost was ?6125.47. The warranty company is very much horrendous and they have the rights to cancel it any time if anything being claimed.
