East London branch -Mr.Umar P manager.So I booked service my car 3 THREE times, online check in done- requirements are : service, software update, courtesy car. All dome, date given attend the branch and:24.NOVEMBER 23 1st time- software issue, car not serviced,”we will call back to make new app”23 February 24 (3 months!!!)2nd time- technician not in- car not servicedManager mr.Umar P promised everything will be ready for Monday 26.26 FEBRUARY 243rd time - no courtesy car (even 1hr prior me arriving , they called that everything is ready).So i spend three mornings drive there just to be told some ######.Of course I wasn't happy ,manager come , mr.Umar start laying in my face that I said I don’t want courtesy call!!!! Where I spoke to him just few days ago as well as on my online check in written “courtesy car”. Then he start been very aggressive towards me , even he’s colleagues most likely been a bit shocked by he’s behaviour as they trying to tell him go back to he's room but he won’t listen. Then he told me to leave premises as my car won’t be serviced .Complained to Nissan UK and he (manager) was laying to them too that I dont want courtesy car !Firstly how come I attend appointment 3 times & always was mess , secondly the manager have emotional issues and will lie to your face .From Nissan later on when I complained , I find out that I’m banned from this branch ,just unbelievable. You want service your car and this what you get - run around like a “idiot” & getting banned.Glyn Hopkins East London branch a joke, with incompetent manager in charge , hopefully the other branches will treat me better- booked to North London, pray for me.Update: my car finally serviced without any issue at above branch- Nissan North London. Manager of this branch mr.Quasim should teach all East London branch workers how their should behave towards customer. Brilliant service. Avoid East London branch , please go to North London.
