If I could give zero stars I would. Car booked in as recall for a fault plus needed MOT, tracking was off and needed a major service. Couldn’t complete the work for it to pass its MOT as they didn’t have a tire (I offered to drop one off for them), they refused to check the tracking as would not be liable for damage caused to alloys. Had to pick up the car several days after dropped it in (was not offered an alternative), when I finally picked it up they had not fixed the fault it was initially recalled for. They had not even bothered to wash the car which is meant to be part of the service. Absolutely disgraceful service from Romford Nissan. Sadly think these dealerships are all as bad as eachother! Money mad, don’t care about customer experience or safety for that matter! Still driving around a car with a fault which should have been rectified - and to top it off I was charged a premium price for a pisspoor service! Avoid Romford Nissan at all costs.
