We were interested in the MG HS Trophy, the first person we saw on our first visit seemed to know a lot about the car so we decided to go back and arrange a test driveOn our next visit the salesman we saw was pleasant and helpful so we decided to go ahead and purchase the car. Initially, we were told it would be available in September this was quickly changed to December which wasn’t a problem. As part of the purchase we asked for some extras including dashcam that could be connected via an app, car mats, I wanted the number plates to be screwed in place rather than stuck on, have previously had number plates stolen which is why I asked. We also asked if they could fit front sensors, the car doesn’t come when them, was told they could be and they’d come back to me with a price. Chased on at least five occasions I never got a costing.I contacted the salesman on numerous occasions by phone and email he rarely came back to me. We’re now at the end of October, I phoned and emailed again a number of times for an update, no response. I sent another email that ‘bounced back’ he had left the company.I spoke to a manager to complain he tried to deflect me away from my complaint by telling me my car would be ready for collection within the next two weeks. Was a bit taken aback as I had made it clear that I needed a bit of notice as I had a private number plate that I wanted to assign to my new car. He then went to great lengths to tell me Romford had a lot of issues, they had recently let a lot of salesmen go. He also went on to tell me he travelled over an hour and a half each way everyday, which frankly wasn’t any of my concern. He told me he wanted me to be ‘delighted’ with both my car and Glyn Hopkin Romford by the time I got my car. My purchase was assigned to another salesman. I went through the things I had asked for when I ordered the car was told it should be fine but he needed to check about the sensors. He phoned me back about 10 minutes later to tell me they couldn’t fit them despite being told on numerous occasions that they could.Fast forward to the day we collected the car 12/11/23. The salesman took our final payment and then took us out to the car. He said if I was a compenent driver he would leave me to it. Have to admit I was a bit surprised, looking back it was probably because it raining and he didn’t really know anything about MGs, he normally sold NissansIssues since taking delivery of the car:The dashcash wasn’t hardwired it was plugged into the auxiliary socket with the wire trailing down into the passenger footwell. I rang the garage and was told that’s how dashcams are hard wired, it isn’t. I advised him that I wasn’t happy and that I wanted the work done properly, an appointment was arrange for two weeks later for it to be done. Once home I spent hours trying to find the app for the dashcam only to find there isn’t one!! I also found out it was about the cheapest one you can buy, we were charged ?399.50 supply and fit. I complained to another manager on 13/11/23 she agreed to refund me for the camera. I went in on 17/11/23 as I hadn’t had a response to an email I was asked to send, it was in her spam folder. She took an image of my bank account details from my debit card BUT as of yet I still haven’t got my money back. Camera was removed on 23/12. However, yesterday (29/11/23) we discovered the cables hadn’t been removed they were just put in the glove box!!Number plates were stuck on rather than screwed on.We also found a scratch just below the back number plate this was done either when they put the number plate holder on or when they fitted the number plate. There also appeared to be plastic under the number plate. I was told whoever put the number plate on fitted on top of the protective plastic!! The scratch has now been repaired and the plastic has been removed.I also asked about taking out a service plan was initially told they couldn’t arrange it there as they don’t service MGs. Have subsequently arranged the plan.Customer service at Glyn Hopkin Romford has been poor, their attention to detail and care is lacking, I’m still waiting on my refund, I’m pretty sure if I owed them money they would be contacting on an almost daily basis. Would I recommend them? As it stands probably not.
