I wish I had read these reviews before buying a car from Glyn Hopkin St Albans BUT, if you don't care to read on then I strongly advise anybody not to use this garage for any reason.I purchased a 3 year old Clio last March and within 5 days reported a serious fault with the auto transmission - lurching and deselecting. They wouldn’t consider investigating it for a further 9 weeks. Over the following 8 weeks (with many phone calls, visits, and dozens of emails) the car was returned to me on no fewer than 3 occasions 'having been sorted' - but clearly it hadn’t. Finally, in July, having been treated with utter contempt and having my integrity repeatedly questioned and challenged throughout this whole period - I was told on numerous occasions, 'there's nothing wrong with the car,' they finally accepted that a new clutch was the solution! It took a further 2 months to have this 'new clutch' fitted and when I was eventually informed that it was ready, I insisted that I required A) A guarantee that the problem was finally resolved, with the condition of a full refund if it wasn’t and B) A 6 month extension of the warranty making it the same as at the time of purchase. At this point my car had been in their garage for over 65% of the period since purchase. Glyn Hopkin, even at Director level, stopped all correspondence with me, ignoring the many emails I sent: I refused to collect the vehicle without the guarantees in place.I had also managed to trace and have correspondence with the previous owner of the vehicle and realised that Glyn Hopkin, even though I specifically asked at the time of purchase, had not informed me of the 'damming mechanical history' of the vehicle. Subsequently this resulted in the previous owner also getting fully refunded for the vehicle and hence 'only' owning it for less than 2 months - NOT the reason given to me by Glyn Hopkin for the previous short term ownership when I asked at the time of purchase?I was left with no option but to employ, at great expense to myself, a solicitor who finally managed to get me a full refund in December; 9 months of 'unnecessary stress and expense' dealing with this unprofessional, ignorant and totally 'customer unfriendly' company.I STRONGLY ADVISE anyone to avoid having any dealings with this company.
