The led charging light on the mg emblem on front of car does not light up.. simple? Well I booked into bushy heath mg as could not get into glyn H. They looked at it in 5 mins and said they would prefer the part under warranty and bom me for a return in about 3 weeks. Well Glyn H mill hill is a lot more convenient so asked if could be done there. They said yes if you can arrange. I called from there and some to bookings line... not in mill hill who said they needed to see the vehicle. Bushy Heath emailed the tape over to the agent who checked with mill hill. Said they would order the part and fit in 2 hours at 10.30 on 17th. The day before they call me to ask what work needs to be done then tell me no part has been ordered and there is no way they will do unless they check it themselves. It is now nearly 1pm and I am still sitting here. They talk to me as though It is my fault. If they had told me this in the first place I would have stayed with Bushy Heath and had the job done. When they finally tell me what will happen I assume I will need another inconvenient appointment and have to take unpaid time off. This would not happen if service answers the phone at mil hill and communicates with their central phone system... better still don't have central phone system... talk to your customers directly. This is not my first problem due to this terrible customer service system.
