A poor experience and I hope the service on my car has been done to standard. There was no car cleaning service available as offered, I tried twice to ring them to ask if I could still take a courtesy car because the DVLA had my licence for renewal. I got no call back as promised. I arrived at their given time to collect my car, which wasn't ready and the waiting area was covered in dirty coffee cups, I paid my bill and was told they would send me the paperwork the following day as the computer was down, This never happened. The courtesy car had hardly any petrol in it and was dirty.
