Review of Glynhopkin
Glyn Hopkins St Albans customer care has gone down the pan.I used to be happy to pay main dealership prices for their customer care but this doesn't seem to exist any more. ?252 to plug in the diagnostic kit for a stop start auto fault and engine management light. Doesn't include fixing it.No waiting appointment, no pick up and delivery, no courtesy car. Wasn't even advised of the cost until the day before. Cancelled it!The members of staff I spoke to were completely uninterested in my personal circumstances (I have no support circle and have a non visible disability) or my loyalty to them for some 30 years.I'm not angry, just very, very disappointed. Ps : Have just booked my car in for a diagnostic with a garage local to me for ?78 Inc VAT.Update : Turns out the oil had been overfilled (by the main dealership) affecting the cam sensor and hence the ignition timing and system error alerts.All sorted now. Bye,bye Glyn Hopkin 👋Ps phoned Emac to cancel my service plan a week ago. They have emailed and chased GH St Albans to ask if they would waiver their "management fee". (Should that be mis management?) Just had a call from a very sympathetic member of the Emac team to advise they have had no response. No surprise there then! It may go to my solicitors at this rate!EMaC have sorted it. Please see my review at EMaC Ltd on Trustpilot.
