Review of Glynhopkin
I took my car in for a service (free with my package) and MOT. When I picked my car up my A/C was not working (I only had it re-gasses and serviced recently). I called the garage straight away and took it back in, for one of the service desk staff to tell me it was working ok (even thought it was not and he has no experience to give me advice on this, which the garage told me) but he told me 'it does look like the pipe might have a hole in and needs to be booked in'. I was going on holiday so booked it in asap. I then take it in for them to tell me the whole A/C unit needs replaced and it is not within the warranty agreement, even thought from checking it should have been. I also know from investigation my car model has had A/C recall and issues and Nissan has had to fix a lot of the issues. I was then told I would need to pay nearly ?800 to fix an issue I know was working when I took it into the garage and was not my fault. Quite convenient as I got a free service but now need to pay quite a sum to them for a part, full re-gas, service and VAT! I asked them for proof as the garage always does a video blog of services and what has been done in the garage - again convenient this was not done on this occasion. In the whole process I tried to call to speak (on the phone) to people at the garage multiple times (mainly to speak to their customer service manager / expert) but this to this day has still not happened, they only way they respond is by emails and fail to call back even when you specify you would like a call back, they fail to do this fundamental customer service request and basic curtesy. When I did get a reply from the branch customer service manager they tell me in very blunt terms pay or it will not be fixed, they didn't reply to my email as they were on annual leave (in the middle of email messages so why didn't they pass on my issue to someone else or inform me they were off on leave for the time frame and not just go silent on me and then expect me to know to email the customer care email, I do not have a crystal ball to look into), they then are not willing to listen to my complaint and in an email tell me even if I send in a complaint to the garage it will land on their desk and end up in the bin as they make the final decision, shocking customer service. When I had to go into the garage, I would have maybe expected, as the signs tell me, a customer service expert in a red tie or scarf will be around if you are unhappy with the service you get, well on the multiple times I have had to go back to the garage, this has never been witness or seen. No one has ever been around, even to greet me when I had to take my car back in the sorted out through gritted teeth. I even emailed the Director of Customer Service who again has not contacted me in over 5 weeks. If I was to write a full list of the failings I have received for the last few month this review would just go on and on. First time customer at this garage and it is most likely the last.
