I wished I didn't have to give this company a star at all. They were awful. I'm not going to going into a full story as it will take people ages to read but to cut a long story short I have never had such appalling customer service.I ordered a new MG ZS from Chelmsford waited the time I was advised was called to say the car was in, booked the day off work to pick it up to be called on the day to say it wasn't ready should be ready for the afternoon. I was annoyed because it was a waste of annual leave but could of got over that but I was lied to all day about what time it would be ready when I eventually went to the garage I was told there was a fault with a switch and it wouldn't be able to be picked up until the next day. When I went the next day to collect the car they had ordered me the wrong car it should have been the 1.0 manual and they had ordered me the 1.5 manual. I was asked if I would accept that which I refused. I was told I would get a courtesy car until they could get me a new car and for a week I was either lied to or ignored. I eventually had enough when I received a call to say they had a courtesy car and a new car would arrive in 3 weeks. If I called when I finished work the salesman would collect me and I could then take the car. That was a lie too so i spoke to a manager and told him I wanted my money back by close of business the next day he told me he couldn't guarantee that as it wasn't him that pushed the button. When I advised him how inconvenient it had all been he said if I was that desperate for a car I should have took the one I was offered. I have written an email to the complaints department who have said that the two managers there were dealing with it. This was sent on the 9th October but I still have had no response from either of these managers. I would not go back to this company for anything.I have since sourced a new car from Roy Tolley in Colchester who couldn't have been more helpful.
