Review Time
Do not use! They refunded me a hotel but took over an hour talking on the live chatThey credited the amount but every time I go to book a hotel with my credit it tells me I can't book this hotelCustomer service on the live chat is so slow, takes about 10 minutes per answer to come back to you. I would not recommend or ever use again
Just wanted to share my experience in case it helps someone else avoid the same headache.I booked a hotel room through Super.com that was advertised as having a queen-size bed. When I got there, I could tell right away the bed was way smaller than a normal queen. I even measured it and it was definitely off.I brought this up to the hotel and Super.com. The hotel said I could get a refund, but only if I left immediately, which would'?€™ve meant paying a lot more for another hotel last-minute.Super.com has been completely unhelpful. They keep saying '?€œwe confirmed with the travel partners and the hotel that the bed was procided as advertised,'?€ ? but this is patently false. I'?€™ve sent them photos of the actual bed alongside a tape measure as irrefutable proof the bed is much narrower than 60'?€ ? which is what was advertised. In other words, they'?€™ve seen pictures showing the bed is smaller than a queen side bed, but somehow '?€œconfirmed'?€ ? with the hotel that the bed is a queen side bed, which is impossible. I feel like this is false advertising, and I'?€™ve filed complaints with the FTC and BBB. Just wanted to warn others'?€”double-check your room details and be careful booking through Super.com.
I booked a hotel via Super.com upon arrival at the hotel I was informed that the reservation had been cancelled as they had no accommodation available, I had not been informed at all by anyone, I then had to go through text chat to get my refund which was a long drawn out process. I now have to wait 3-5 days for my refund, no compensation for travel expenses as it was a wasted journey and there was no other accommodation available. This is not acceptable, the service I have received is appalling. No contact and the companies are not communicating with one and other.
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