I booked a hotel via Super.com upon arrival at the hotel I was informed that the reservation had been cancelled as they had no accommodation available, I had not been informed at all by anyone, I then had to go through text chat to get my refund which was a long drawn out process. I now have to wait 3-5 days for my refund, no compensation for travel expenses as it was a wasted journey and there was no other accommodation available. This is not acceptable, the service I have received is appalling. No contact and the companies are not communicating with one and other.
