Review Time
The site lock support and technical team quickly resolved a malware issue on my site. They had a full understanding of the issue and provided advice and guidance on how to resolve the issue, and also how to protect the site in the future.
Saying that they provide a bad service does not give justice to the way I have been treated by them. After they complete their sale they literally disappear providing confusing and misleading directions on what I should have done. With 500€ in their pocket not only they did not remove the malware but they clean their conscience saying it was not their responsibility.Their service offers me zero advantage and honestly the problem of my website is still there. They were not able use my hosting bluehost regardless the fact that they are so called Partners.
I have always had good interactions with the team on the phone. They are knowledgeable and helpful. The service is a little expensive, and they did create an outage on my site for about 4 days that I had to bring to their attention because they didn't verify everything worked when they transferred servers after I had been with them for nearly a year. In addition, their dashboard is unnecessarily difficult to interpret and use, so I mostly just ignore it. I just signed up for year 2 of service.
SiteLock is a disaster. First of all, they caused two crashes of my website in one week. I bought their service from Bluehost and SiteLock and Bluehost could not agree on which way the server should point. Each one thought the other one was going to set up the account. So I had three crashes in one week. I could have only had one crash, but Bluehost explained how important it was to have SiteLock on board after the first crash and SiteLock totally dropped the ball and the site crashed two more times in 48 hours. SiteLock denied any responsibility but Bluehost told me it was SiteLock's fault. Then there is customer service. I hadn't slept in three days when all this was going on and I called SiteLock and asked for help and a character called "Mackenzie" told me that I had "to be nice" to her, or she wouldn't help me. I totally lost it at that point. This is vintage SiteLock. 1. They're incompetent; 2. They have no respect for their customers and will lash out at you, when all you're trying to do is get the service that you paid for. 3. They have zero respect for the position that the site owner is in. They're a bunch of prima donnas who don't want to have to answer the phone. 4. They don't tell you what is really happening, you have to play Sherlock Holmes and reconstruct it for yourself. Good luck to you indeed if you go with these people. I learned my lesson and got away from them. Bluehost did get me my money refunded, which is the only reason I'm not writing a letter to the Better Business Bureau right now. SiteLock is THE WORST!And little Mackenzie should be fired. She doesn't have the brains to know that it's not a good day for any site owner when you have to call tech support. Her lack of brains is only matched by her lack of compassion. She has no business in this line of work.**Check out the "reply" that SiteLock gives to this review. It doesn't address my complaints at all. It's a recitation of generalized, off-point information that has nothing to do with anything I said. Note it carefully, because this is exactly what you will get from SiteLock if you waste your money on them. They provide NOTHING of value.
One of the worst supplier experiences ever. Firewall product never worked correctly and severed public access to my site. It ended up in a pitched battle with SiteLock vs. my hosting company blaming each other for the problem while I watched sales bleed away. Nobody was willing to make any extra effort to resolve the issue. Nightmare scenario! After a week I asked them to just turn it off and they charged me a $200 early cancellation fee! They're a Nigerian scam disguised as a tech company. Stay far away from Sitelock.
Well, it finally happened, just as we were doing a new email blast about our latest post on our blog. We went down, hard, the hosting company said we were bad apples, not the kind their other sites would appreciate associating with. But within a few short keystrokes, we were in the good hands of SiteLock. Our amazing SiteLock rep, K got us back on our feet and out of the sauce. In a few hours, our two business websites will be armed and dangerous the next time a nasty bot comes to the back door. Cheers for SiteLock. Hooray!
My site had been done for 4 days and my web hosting service did not have a clue. I called Sitelock and was very fortunate to get Danielle H at Sitelock who saved the day! She knew exactly what was wrong and immediately took care of the problems. She made me feel like a valued customer. She got the site back up and explained the other work that would be done in the background.
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