SiteLock is a disaster. First of all, they caused two crashes of my website in one week. I bought their service from Bluehost and SiteLock and Bluehost could not agree on which way the server should point. Each one thought the other one was going to set up the account. So I had three crashes in one week. I could have only had one crash, but Bluehost explained how important it was to have SiteLock on board after the first crash and SiteLock totally dropped the ball and the site crashed two more times in 48 hours. SiteLock denied any responsibility but Bluehost told me it was SiteLock's fault. Then there is customer service. I hadn't slept in three days when all this was going on and I called SiteLock and asked for help and a character called "Mackenzie" told me that I had "to be nice" to her, or she wouldn't help me. I totally lost it at that point. This is vintage SiteLock. 1. They're incompetent; 2. They have no respect for their customers and will lash out at you, when all you're trying to do is get the service that you paid for. 3. They have zero respect for the position that the site owner is in. They're a bunch of prima donnas who don't want to have to answer the phone. 4. They don't tell you what is really happening, you have to play Sherlock Holmes and reconstruct it for yourself. Good luck to you indeed if you go with these people. I learned my lesson and got away from them. Bluehost did get me my money refunded, which is the only reason I'm not writing a letter to the Better Business Bureau right now. SiteLock is THE WORST!And little Mackenzie should be fired. She doesn't have the brains to know that it's not a good day for any site owner when you have to call tech support. Her lack of brains is only matched by her lack of compassion. She has no business in this line of work.**Check out the "reply" that SiteLock gives to this review. It doesn't address my complaints at all. It's a recitation of generalized, off-point information that has nothing to do with anything I said. Note it carefully, because this is exactly what you will get from SiteLock if you waste your money on them. They provide NOTHING of value.
