I have always had good interactions with the team on the phone. They are knowledgeable and helpful. The service is a little expensive, and they did create an outage on my site for about 4 days that I had to bring to their attention because they didn't verify everything worked when they transferred servers after I had been with them for nearly a year. In addition, their dashboard is unnecessarily difficult to interpret and use, so I mostly just ignore it. I just signed up for year 2 of service.
