Review Time
I had no problem with Sitelock until I tried to cancel the service because my new web developer was not going to use it. I'm not sure how many years I used Sitelock, and it was on automatic renewal. I neglected to cancel it before the automatic renewal went through, and would have paid a reasonable cancelation fee for the 5 days (including a weekend when I could not contact them) before I called to cancel. However, it turns out the TOS included "unless either party gives the other notice of non-renewal Thirty (30) days prior to the expiration of the then-current Annual Term" it is impossible to cancel, and I have thus paid for a full year, less 5 days, of service which I neither wanted nor had, since my site was under construction for several weeks. That "30 days prior" is a great way to trap customers who, over one or more years, have forgotten (or never noticed) that detail! After this, I will read and record cancelation policies. I am unaware whether this is a common policy, and will henceforth check before I sign up for anything.
I purchased SiteLock because my website was hacked and people were getting emails from my domain and I was getting multiple submits from my contact submit page that was obviously a robot. SiteLock went to work immediately to clean this up and prevent this from happening in the future. On the first day, they identified a vulnerability so I could get my web development team to apply the fix. I'm glad to be in total control of my site again! Thank you SiteLock!
Horrible! I paid to have my site protected, and it got hacked. They restored my site and then ruined it.Before they "restored" it, they asked for MORE money to restore it. I told them to go pound sand and that it shouldn't have been hacked in the first place. What a colossal waste of money!
You guys and gals at SiteLock are on point!! Your marketing plan and information to remind us of how important security, is outstanding. I am so honored to be one of the 10s of 1,000s of customers you provide outstanding, cutting edge security for our website!!Steven PowellMarlowe's Ribs & RestaurantMemphis, Tennessee
I'd been having trouble with my site for a while. I contacted my host and they said it was a problem through sitelock. I finally made time to sit down and contact them through the chat box on their site. Chat boxes are generally slower than calls, but I preferred to take time to chat than to make a call. I never got the name of my assistant, but the assistant was very patient. I was asked to share my host username and password and I just didn't feel comfortable doing so. Instead, the assistant walked me through the steps to get my site back up after a firewall and security certificate issue was making my site inaccessible. As the chat went on, the box seemed to more slowly submit my messages, which made it take longer. That could have been because of my RAM usage or the site itself. Either way, the assistant was helpful and patient. Thanks!
When I no longer needed the subscription, I cancelled it in my account. However, they tell you that you must speak with someone before cancelling. I waited 6 days, and received no call from anyone. So on the day before I was scheduled to be billed again I called, emailed, and started a chat with support and received no response. Then they proceeded to bill me. Incredibly frustrating and disappointing
Claim your business profile now and gain access to all features and respond to customer reviews.
