Review Time
Never been happy with these guys. I've had consistently poor experiences with them. Their service team keeps trying to pass responsibility and deny changes that they've made. I'm looking forward to my year commitment with them being done so I can be done with them.
I took a plan out from sitelock, ended up not using it. Wanted to cancel the subscription, not asking for a refund just so the next month i would not be billed.I was on live chat for over 30 minutes and i kept asking to cancel they kept ignoring my messages and trying to keep me on the plan asking what service i was using, what security i had in place, what i planned to do if my site got blacklisted.I was told you couldn't cancel via the portal for security but in the live chat wasn't asked anything that someone with my portal password couldnt of checked, so a bit redundant ? You shouldn't make customers waste so much time and allow them to cancel quickly an easily without having to go through half an hour of upsell when its clear the customer wants to leave.
I am using sitelock since 3 years now. I was happy with the service at the beginning as I didn't face mailware issues again. But in the following years the support went so bad that I am already looking for an alternative. Honestly you can almost never reach them. I always try "live" chat for days and almost never reach anyone. If you are lucky to get through you reach a first level admin who doensn't take you serious at all. Also they are most of the time not very knowledgeable. I was facing an issue and 2nd level admin team of bluehost was involved and the admins were sure the problem was on sitelocks side. Unfortunately it was almost impossible to work with sitelock on this issue. Also the recent months I scanned my site with different scanners and it showed me that there was still mailware. I am getting the feeling that as soon as you purchase an upgrade or another product the helpfulness disappears and you are on your own. In theory you might be able to manage most of the scanners and settings on your own. If you are an technical expert it might be fine to chose sitelock. But if you don't know so much about server settings etc. it is very hard as you'll almost never get someone to help when scanners suddenly are not able to connect anymore or when you face social media blocking issues which are connected with Sitelock TrueShield. Even on 80% of mail support tickets I simply didn't get an answer which is actually unbelievable as I am paying almost 100 Dollars a month. If the support would not be that bad I could probably arrange staying with sitelock. But I depend on the functionality of my sites as I am living on them so I have to find another solution longterm.
When our site was attacked and redirected to a porn site, the SiteLock team had it back up and running without malware in a less than four hours. They contacted us later to inform us that an old zip file for a WordPress theme we were no longer using also contained malware and removed it for us.
Danielle Hansen,Provided outstanding an excellent service to assist in our login with GoDaddy. In addition Danielle's knowledge of SiteLock's security features with corresponding competitors such as Workfence provided us with invaluable understanding the premium security service SiteLock provides using the Prevent plan.SiteLock is fortunate to have Danielle Hansen as a dedicated and trustworthy resource for SiteLock.Jonas Vainius, SBCA IT Director
Claim your business profile now and gain access to all features and respond to customer reviews.
