Sitelock

3.5
3.5 from 958 Reviews and Ratings
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Average Rating

3.5

/
5

958 Reviews

5 Star
17%
4 Star
4%
3 Star
2%
2 Star
36%
1 Star
41%

Filtered Reviews

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Review Time

Great Customer Support

Great Customer Support. I am a new customer and placed my first call to SiteLock customer support. It is the first time in years I can say that I have received excelled technical support regarding my website with any company I have worked with. Thank you SiteLock for restoring my faith in CS.

2
Date of experience: Dec 08, 2024
Gilbert (Sales) and John (Service) both…

Gilbert (Sales) and John (Service) both did an excellent job. They were patient and through. They made my options clear, helped me make the required decisions, and informed me of next steps. I am confident that the issues I was dealing with will be resolved completely. THANK YOU BOTH for being amazing people and professionals.

1
Date of experience: Nov 19, 2024
Technical support service is very…

Technical support service is very professional. Works quickly and very effectively. Sincerely recommend! Best regards, Alexander Kondratovich

1
Date of experience: Nov 18, 2024
I'm glad I found them

Everyone I've spoken with has been very friendly and thorough. They've explained things in a way this non-techie person can understand. Their follow-through is very good too.

2
Date of experience: Dec 04, 2024
Site lock is impossible to contact if…

Site lock is impossible to contact if you have a problem. Our website has been attacked and shutdown multiple times with malware. Tell me what service does this company offer? If you do get someone to answer the phone you most likely will reach a call center overseas where you can’t understand the person. Once again my customers are being sent to a site that sells domain names by Go Daddy. Wow my website domain is even for sale even though I am paid up. My advice don’t waste your money. Go elsewhere stay far away from these scammers!

1
Date of experience: Nov 13, 2024
Biggest scam ever they take the money…

Biggest scam ever they take the money and we can't cancel the subscription be careful with these guys please. need to take legal action against them

1
Date of experience: Nov 10, 2024
Site was infected and needed to be…

Site was infected and needed to be cleaned up. SiteLock did a great job for me. Pleasant service and tech representatives who spoke English and were understandable and efficient. So far... so good.

1
Date of experience: Nov 30, 2024
I have turned to SiteLock to remove…

I have turned to SiteLock to remove malware from a number of business sites over the last couple of years. They have repeatedly shown a willingness and ability to help with my website security. I recommend their services.

4
Date of experience: Nov 20, 2024
I had a somewhat complicated

I had a somewhat complicated, unusual issue that involved several steps to resolve. Eric was very patient in helping me over two days and three phone calls to fix the problems. Thanks.

5
Date of experience: Nov 09, 2024
Great proactive services

Great proactive services, including Scott, Dee, Chelsea, Jack. Would (and have ) recommend them to any website owner.

1
Date of experience: Nov 24, 2024

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