Sitelock

3.5
3.5 from 958 Reviews and Ratings
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Average Rating

3.5

/
5

958 Reviews

5 Star
17%
4 Star
4%
3 Star
2%
2 Star
36%
1 Star
41%

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Last month my website was attacked by…

Last month my website was attacked by heavy ddos hacker and I chated with one of the agent in sitelock. He said to me to take a 200$ plan which is not on the subscription list on the website. I took the plan and move forwarded to next step... From the second step itself they started annoying and they do not help me to complete the installation and I decided to cancel the subscription and tried to cancel it via the dashboard. I received a mail that, one of the sitelock agent will contact me but no one does. This is the second month and they charged me for my canceled subscription.. When I asked for help in the chat, the agent said he can't help me. I recommends everyone to stay away from this site.

1
Date of experience: Dec 20, 2024
Clone Justin Siegel please or have him train others !

Extremely impressed with the help received by Justin Siegel today for over an hour after a huge mess with Ipowerweb and our SSL . I appreciate the time he took and the escalation of our issues so no more time was wasted as we work with suicidal vets and teens, and other critical support missions which need immediate attention and help . Thank you Site Lock - just wish you could offer us half price as a charity that pays no salaries and has very few funds but will keep its site secure for all with only the best . It’s clear without Justin you also hire top notch employees . Thank you .

2
Date of experience: Dec 23, 2024
The rep that I discussed my problem…

The rep that I discussed my problem with was very user-friendly and went out of his way to help.. Thank You very much.

2
Date of experience: Jan 01, 2025
I recently purchased one of SiteLock…

I recently purchased one of SiteLock security plans. From the moment they answered the call and until now all and any experience over the phone or chat has been GREAT. Prompt, courteous and EFFECTIVE

1
Date of experience: Dec 18, 2024
Awesome service

Awesome service, great piece of mind. Love having SiteLock take care of our site for us!

2
Date of experience: Dec 06, 2024
SITELOCK IS A LYING BUNCH OF SCUMBAGS

SITELOCK IS A LYING BUNCH OF SCUMBAGSThis is an email I recieved from sitelock ....Dear Evan Toder,As part of your hosting package with , you have been provided with a SiteLock website scanner that proactively checks for malicious threats and vulnerabilities. During a recent scan of mostsuccessfulsportsbettingsystem.com, malware was detected on your website.Don't worry - we are here to help. Please contact us at Toll Free: 1 (844) 589-5309 or email support@sitelock----. We are available 24/7 to answer your questions.As a security precaution, we recommend you always upgrade outdated software, like your web applications or plugins, to the latest versions when available. If you would like more information on malware, please visit our blog by clicking blog.sitelock.com.Thank you,The SiteLock TeamBS!!! That site has been down since early 2022 and there is not one single file related to that site existing on my server any longer. Sitelock is a complete dishonest bunch of scamming scumbags!IN REGARDS TO SITELOCKS REPLY: you have to love these canned replies these a$$holes have

1
Date of experience: Dec 28, 2024
Sitelock is a scam

Sitelock is a scam

1
Date of experience: Dec 09, 2024
What an awful company to work with

What an awful company to work with. When you have a problem they use aggressive sales tactics to sign you up to a long term contract. When you want to leave, they say they can not terminate your agreement until you talk to them and they will call you soon but they never call. You then go onto their help support page and the person says that they are not the right person to talk to and they can not put you through to the right person. That leaves you with your only option of canceling your credit card.

1
Date of experience: Dec 21, 2024
Very good and timely service!

Very good and timely service!

1
Date of experience: Dec 10, 2024
did not like to work with them

did not like to work with them, everytime you need to get something else , some additional cost and the sales just want to sell regardless of your needs, truly a commission based model there. totaL WASTE OF TIME AND MONEY

2
Date of experience: Dec 16, 2024

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