I am using sitelock since 3 years now. I was happy with the service at the beginning as I didn't face mailware issues again. But in the following years the support went so bad that I am already looking for an alternative. Honestly you can almost never reach them. I always try "live" chat for days and almost never reach anyone. If you are lucky to get through you reach a first level admin who doensn't take you serious at all. Also they are most of the time not very knowledgeable. I was facing an issue and 2nd level admin team of bluehost was involved and the admins were sure the problem was on sitelocks side. Unfortunately it was almost impossible to work with sitelock on this issue. Also the recent months I scanned my site with different scanners and it showed me that there was still mailware. I am getting the feeling that as soon as you purchase an upgrade or another product the helpfulness disappears and you are on your own. In theory you might be able to manage most of the scanners and settings on your own. If you are an technical expert it might be fine to chose sitelock. But if you don't know so much about server settings etc. it is very hard as you'll almost never get someone to help when scanners suddenly are not able to connect anymore or when you face social media blocking issues which are connected with Sitelock TrueShield. Even on 80% of mail support tickets I simply didn't get an answer which is actually unbelievable as I am paying almost 100 Dollars a month. If the support would not be that bad I could probably arrange staying with sitelock. But I depend on the functionality of my sites as I am living on them so I have to find another solution longterm.
