I had no problem with Sitelock until I tried to cancel the service because my new web developer was not going to use it. I'm not sure how many years I used Sitelock, and it was on automatic renewal. I neglected to cancel it before the automatic renewal went through, and would have paid a reasonable cancelation fee for the 5 days (including a weekend when I could not contact them) before I called to cancel. However, it turns out the TOS included "unless either party gives the other notice of non-renewal Thirty (30) days prior to the expiration of the then-current Annual Term" it is impossible to cancel, and I have thus paid for a full year, less 5 days, of service which I neither wanted nor had, since my site was under construction for several weeks. That "30 days prior" is a great way to trap customers who, over one or more years, have forgotten (or never noticed) that detail! After this, I will read and record cancelation policies. I am unaware whether this is a common policy, and will henceforth check before I sign up for anything.
