Review of Sitelock
I'd been having trouble with my site for a while. I contacted my host and they said it was a problem through sitelock. I finally made time to sit down and contact them through the chat box on their site. Chat boxes are generally slower than calls, but I preferred to take time to chat than to make a call. I never got the name of my assistant, but the assistant was very patient. I was asked to share my host username and password and I just didn't feel comfortable doing so. Instead, the assistant walked me through the steps to get my site back up after a firewall and security certificate issue was making my site inaccessible. As the chat went on, the box seemed to more slowly submit my messages, which made it take longer. That could have been because of my RAM usage or the site itself. Either way, the assistant was helpful and patient. Thanks!
