Review Time
My experience started off not so great. I received my bag ( the pink one, LOVE IT) but unfortunately i left some black stains on it! I was a bit miffed. I contacted this company, and they sent me a NEW BAG at no cost! WOW! How many companies do that? You have a fan for life, Luxhe! And I love my bag, and I recommend it to all my family and friends. Thinking of buying my husband one, but maybe not pink, LOL.Thank you Luxhe!
After 25 years of marriage my husband left me for his secretary ( how clich'?!). He always said I was "too old" to travel and "too set in my ways" for adventure. WRONG! At 56 I'm having the time of my life. This bag has been my companion to Paris, London, and Barcelona - all places he said were "too complicated" for me. The bag is absolutely brilliant and holds everything I need. When I posted photos from my European adventures, guess who came crawling back? Sorry buddy, this old dog learned some new tricks and I'm not looking back!
I was supposed to get free gifts with my purchase and didn’t get them, plus it said the order will take 4 to 7 days to receive and it took 3 weeks. The bag is nice but I also thought it came with wheels that were removable. A bit disappointing
Ordered the bag Nov 24, 2024 and was wanting to use it for 3 upcoming trips I had: 12/8/24, 1/2/25 & 1/19/25.A couple weeks after ordering I reached out for an ETA on delivery. I got some email back that was uber polite but gave me nothing. Basically, I started feeling like I was getting the total run around and like I was being strung along long enough to where I could no longer file a dispute with my credit card. 2 weeks ago, I filed the complaint with my Cap One card, and within a week I got this sappy email from Luxe saying they were so concerned that my bag was taking too long to get to me, so they canceled it. Huh? I finally got a way to track it and it showed it was in the US - but it seemed super scammy. They didn't cancel it until I filed the complaint with my credit card. I did get all of my money back, thankfully.
OMG I cannot even begin to tell you how much this bag has changed my travel life! I used to have MAJOR anxiety every single time I flew because I never knew if my bag would fit or if they'd make me check it last minute. Last month flying to my sister's wedding I was already stressed about everything and then at the gate they were checking everyone's bags and charging $75. I was literally about to cry because I didn't have extra money for that. But my bag fit perfectly in their little size checker thing and I just walked right on. The relief I felt was incredible. I actually started crying happy tears lol. This bag literally saved my entire trip and probably my mental health. I've already told like 10 people about it because everyone needs to experience this kind of peace when travelling.
I placed an order during their pre Black Friday sale where you could get their travel bag BOGO and 2 free gifts (a travel shoe bag and an instant download). After two months and multiple attempts at contacting customer service, I finally received a package. I ordered 2 bags. I received one bag and it was missing half of a snap and had strings hanging off of it. I did receive the travel shoe bag but not the instant download. The shoe bag was very cheaply made. Customer service was the same auto generated message with no real help. I asked them multiple times for shipping updates and was repeatedly told that my order had been moved to priority and would be shipped out that week. Here we are 2 months later.... DO NOT waste your time and money. The bag is not worth the wait and you probably won't receive your entire order. The quality is not there either.
I ordered a bag on 11-23-24, received order # 11-24 w/email reading "when bag ready to ship, would receive tracking #. Received several emails stating due to "overwhelming orders it affected logistics and shipment but I was placed on priority list". On 12-17, I sent email asking if I would receive bag before x-mas and if not cancel my order. On 12-18, received email w/fake tracking #s. I emailed back, cancelling order and to date 12-29 still have not heard from "company". Disputed with my cc company. SCAM, FRAUD DO NOT PURCHASE OR INTERACT. I wish I could rate -00
The shipping was fast and my bag came the day I was going on my trip which was really good. I had to learn how to pack it in a hurry but it worked and held plenty of clothes. The only thing I did not like about the bag is when the wheels are used there is nothing to keep the wheels connected to the bag. I checked my bag with the wheels still connected and the wheels were lost in transit. Now I have no longer have a rolling cart for my bag and no way to purchase a new wheels without purchasing a new bag 🥹😭😭
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Our Travel Bags are made out of super high-fiber PU leather. This is a form of vegan leather that is both sustainable and climate friendly.
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