Name: Ur
Rating: 3.5

Stevo Thomas

apple watch ultra 2

Bought apple watch ultra 2 from back market and works perfectly well no scratches and looks new. Had a strap problem and fixed it quickly. I would like to specifically mention Wendy, who was there to support me and fix my issues quickly.

Date of experience: Sep 23, 2024

Kristian Hanmer

9 months ago

Fantastic quality phone and delivered

Fantastic quality phone and delivered in record time thanks for your service

Date of experience: Sep 20, 2024

Saros Guest

9 months ago

Very good phone

Very good phone. Nothing wrong with it, works like a charm and isn't even the best option you could get.

Date of experience: Sep 24, 2024

Chris Clark

9 months ago

Recently bought a phone via Backmarket

Recently bought a phone via Backmarket. Great service. Quick

Date of experience: Sep 22, 2024

Jon Dale

9 months ago

False T&Cs

Be very cautious dealing with this outfit. Lure you in with an attractive offer price, you pay extra postage ( ?9.90 in my case) for insurance purposes, to send them your near immaculate iphone14 and then they drop your price by 42% (offered ?331 then revised to ?190). They cite multiple scratches on screen and case (which I don’t believe exist) and then when you quote back their T&Cs to them about what constitutes “good” condition they deny that their policy states such. They quickly revised my offer to ?275, which I accepted due to fear that I’d not get back my original phone or my phone back in condition in which I sent it. We are all over a barrel once you’ve sent in your phone, and I think they play off this. Then I waited 9 business days to get paid, chasing twice to get my money.

Date of experience: Sep 21, 2024

matt

9 months ago

Excellent Service and Quick Resolution!

I recently sold my iPhone through ur.co.uk, and while I initially had an issue with missing emails, the situation was quickly resolved after speaking with Jacob in customer service. Jacob was incredibly helpful, professional, and efficient, ensuring everything was sorted out satisfactorily. The process of selling my device was smooth, and the customer service was excellent. I highly recommend ur.co.uk for anyone looking to sell their tech hassle-free!

Date of experience: Sep 06, 2024

lynsey

9 months ago

Lower the price they offer have to

Lower the price they offer have to challenge this to get the better price and then payment is very slow for the phone

Date of experience: Sep 10, 2024

Kenzie Stanley

9 months ago

Somewhat decent

The phone I recieved has a constant water detected warning every time I plug it in to charge. I bought the best version but this was not it.

Date of experience: Aug 28, 2024

Lindsay McLean

9 months ago

Used UR twice for trade-in and can highly recommend

Having used this company VERY successfully before, I had no qualms in using them again. Despite the payment not being as prompt as last time, I did receive great customer service from UR when enquiring after the payment. Within 20 mins of my query being discussed payment was sent. I also received a revised offer in my favour having queried the offer I was inititally given. Summary: the automated process could've been slicker but once customer services were involved it was very quick and smooth. Would definitely recommend.

Date of experience: Sep 05, 2024

Matthew Blows

9 months ago

Would definitely use again

Ordered a iPhone se. Got it for a great price and condition was excellent. I've had the phone 3 months and it works like a dream. Even the after sales team are great especially Wendy.I will definitely be buying my next phone through them.