Ur

3.5
3.5 from 496 Reviews and Ratings
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Average Rating

3.5

/
5

496 Reviews

5 Star
49%
4 Star
14%
3 Star
5%
2 Star
5%
1 Star
27%

Filtered Reviews

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Review Time

Excellent service from start to finish

Excellent service from start to finish. Price 5*, easy use App, Fast delivery, No issues with the product.

5
Date of experience: Aug 19, 2024
Delayed payment

They don’t stick to their stated payment timelines. The whole process takes 2-3 weeks.

1
Date of experience: Aug 17, 2024
Two mint phones and low offers

Two mint phones and low offers. I sent in two phones ,one belonging to my wife and one my own.Within one day I recieved my first low offer on my wife’s . The next day I recieved my first low offer of 65 pounds on my IPhone which I rejected and then I recieved my improved offer of 85 which I rejected and then a day later I recieved an offer of 110 uk pounds . My initial offer was for 147 for the iPhone and 56 for the Samsung . As one can read the majority of negative reviews are the same . In my case both phones were mint and infact the iPhone never had its original screen protector of before I sent it in and was I a protective case from the day I got it. I e mailed the company on the 18th but got no reply. They can reply to this post if they wish but I DO NOT recommend this company . And guess what still waiting on my payment just like many others experiences.

1
Date of experience: Aug 14, 2024
Ricky Shi
Rude and no respect

My phone was functioning perfectly, but for some reason, UR returned it to me. However, the way they returned it was extremely rude—they just put it in a very thin box without any protective measures (like foam wrapping). The moment I opened the package, I felt very upset. When they don’t want to recycle your phone, they show zero respect!

1
Date of experience: Aug 13, 2024
Friendly, helpful service

Fast delivery and friendly, helpful service. Bought an iphone SE as a backup for my daughter while her X was being fixed. Really easy to use and it great condition.

5
Date of experience: Aug 08, 2024
I had an excellent experience with this

I had an excellent experience with this service. I purchased a Samsung A32 as a secondary phone and was impressed that it arrived in immaculate condition, especially considering the low price. The delivery was fast, and Wendy provided outstanding customer service.

5
Date of experience: Aug 19, 2024
Very pleasant and helpful staff

Very pleasant and helpful staff. The quality of the products is very high and represents good value for money. I would recommend this company to everyone.Paul

5
Date of experience: Aug 05, 2024
Quick delivery

Quick delivery, phone in perfect condition and amazing price

5
Date of experience: Aug 10, 2024
JT iphone13

Lovely phone. Arrived quickly. Ordered Excellent condition, only a small scuff around camera edge. Very impressed with condition. On setting up it froze. I thought omg here we go, but after sorting that all is good and my daughter is very happy with iPhone 13. It came with a lovely phone case too which is a nice touch if you haven’t already got one. I definitely recommend!!

4
Date of experience: Aug 14, 2024
You will find initial quote favourable

MANAGE YOUR EXPECTATIONS! You will find initial quote favourable, but this is mainly a lure. Expect much less in most circumstances! Battery efficiency and the lightest of scratches could reduce your quote by up to ?100. It’s there but in small print!Other than that very efficient service!

2
Date of experience: Aug 21, 2024

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