Review Time
EDIT: Jim from SiteLock reached out to me personally to discuss my issue. He asked me thoughtful questions and addressed my issue directly while also learning to solve for future issues. It was a very helpful conversation and it's clear he cares about his customers and how the product is viewed. I'm editing my review to account for this follow-up as it seems my interaction with customer service was not typical and likely due to short staff and complications from the COVID-19 pandemic. Original Review:Beware of SiteLock. They swoop in when you are most vulnerable with your website, then rely on their "Terms of Service" to lock you into recurring plans which typically don't cover any additional issues that come up with your website. Their customer support is unwilling to work with you as they are more interested in making a quick dollar then creating long-term customers. I tried to cancel their service because I am no longer managing a website for a client. I planned on recommending SiteLock to the client, but SiteLock would not let me cancel my subscription because I just missed a 30 day communication window. They directed me to the link listed in the service agreement for full details, which subsequently directed me to a 404 error page (I can't post a link here, but have documentation.)
Danielle was very helpful. She answered my questions clearly and was able to recommend the best plans for me to cancel and purchase so that I have the best plan for my site. She also diarized to follow-up with me and she followed through - much appreciated!
Claim your business profile now and gain access to all features and respond to customer reviews.
