Sitelock

3.5
3.5 from 958 Reviews and Ratings
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This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.5

/
5

958 Reviews

5 Star
17%
4 Star
4%
3 Star
2%
2 Star
36%
1 Star
41%

Filtered Reviews

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Review Time

The best customer service in the…

The best customer service in the business.

1
Date of experience: Jun 04, 2025
Great company

Great company. Phenomenal customer service

1
Date of experience: Jun 05, 2025
All your service is very good and I am…

All your service is very good and I am very happy with your work done on my page. I recommend you 100%

5
Date of experience: May 26, 2025
Danielle was responsive to my support…

Danielle was responsive to my support issue and was able to handle it very professionally.

5
Date of experience: May 16, 2025
SiteLock does a great job of scanning…

SiteLock does a great job of scanning for site issues and detecting malware. I recently had an incident where Maleware was installed on my site and SiteLock detected it. The only reason why I did not give Sitelock 5 Stars is because they did not automatically go in and repair the site when they saw it there after the scan, remove the malware before Google plastered their "Deceptive Page" block to my website. I had to call in to Sitelock to get their techs to make repairs. My subscription covers repairs. It could be days before Google removes it, causing me to potentially lose customers. I also cannot access the admin page on my site to update WordPress and Plug Ins until Google removes the block. Annoying.

4
Date of experience: May 23, 2025
Fast response

Fast response. Knowledgeable. Flexible to meet needs of my business. Explanations were concise and transferred the consultant's expert knowledge in terms I could easily understand as a non-web security person.

1
Date of experience: May 16, 2025
Phenomenal service

Consistently amazing service. Products work and it's worth getting just for the support alone

2
Date of experience: May 27, 2025
very help full experience

very help full experience, these guys are good

2
Date of experience: Jun 04, 2025
Very helpful when answering all…

Very helpful when answering all questions

1
Date of experience: Jun 05, 2025
Great personal and professional service.

Great personal and professional service.

2
Date of experience: May 27, 2025

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