Sitelock

3.5
3.5 from 958 Reviews and Ratings
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Average Rating

3.5

/
5

958 Reviews

5 Star
17%
4 Star
4%
3 Star
2%
2 Star
36%
1 Star
41%

Filtered Reviews

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Review Time

Very pleased with the service

Very pleased with the service. Technicians were professional, courteous, and efficient.

2
Date of experience: May 27, 2025
good service

good service

2
Date of experience: Jun 05, 2025
Wonderful Support Experience

Very responsive. Quick support. My site was fixed and firewall added and configured all in less than one day.

1
Date of experience: Jun 13, 2025
Excellent service

Excellent service - they did exactly what they said they'd do very calmly and in a timely manner, which was quite reassuring for someone who thought his livelihood had just disappeared down a hacker's drain.

1
Date of experience: Jun 07, 2025
My site got hacked twice while being…

My site got hacked twice while being "monitored" by Sitelock. It took my business down for 2 weeks and I lost 2 weeks of revenue. They make it really difficult to cancel the auto-renewal, having to call and wait on hold for 44 minutes to a number specifically provided for cancellation, then I was told that billing was not available as it was outside of hours - would have been nice to specify hours in the email they sent with the cancellation number. Unreal

1
Date of experience: May 26, 2025
Try it risk-free for 30 days is a lyer

I canceled the trial period with just 2 days and was charged anyway. This free trial period does not exist.I have not received any refunds.

1
Date of experience: Jun 03, 2025
SiteLock customer's support is outstanding.

SiteLock customer's support is outstanding. They listened to my problem and immediately went to work checking for any malware on my website. They also identified the problem and directed me to a solution. Thank you SiteLock.Antoine Bigirimana, CEO, Electronic Tools Company

1
Date of experience: May 30, 2025
My experience with Danielle…

My experience with Danielle specifically was nothing but topnotch customer service. Not only was she knowledgeable but she was extremely patient and kind. I was extremely frustrated and she helped me so much by answering all my questions. Thank you so much, Danielle!

5
Date of experience: May 28, 2025
The best protection for websites. Great prices.

The best protection for websites. SiteLock is safeguarding my website from the very beginning for years. So just yesterday renewed my subscription. Their representatives were very helpful if I ever needed assistance. Just thanks for being.

5
Date of experience: May 24, 2025
My problem was fixed

My problem was fixed, but SiteLock has a password problem

4
Date of experience: May 28, 2025

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