Review of Guestreservations
Following my review below of 30 May, we received a full refund of our payment yesterday so I have upgraded my rating to 3 stars. However, I would still advise people not to book through this company.Previous Post: My wife booked a night in a hotel with them this morning with free cancellation included in the booking. After making the booking, we noticed a massive increase (c50%) in the booking price for”service fees/taxes” and the money was taken from our account immediately.We received no confirmation email from them with the reservation number and details of the booking.My wife has now emailed their customer care and has requested a full refund and we await the response from them. I will revisit my review depending on the outcome. If we do not receive the full refund, I would find this totally unacceptable and we will be elevating our response to ensure we get it.P.S. I have now looked at the Trustpilot reviews of them and notice their meaningless automated reviews to many refund requests. Beware.
