Review Time
Sitelock has 3 packagessitelock essentials, sitelock prevent and sitelock prevent plus,we bought sitelock essentials, but malware back again and again, sitelock essentiails removed but website traffic gone, we contact support of sitelock. they told us , upgrade package. but why they are show the sitelock essentials package, which not work for the website?
Scam business sending me scary emails about a vulnerability on one of my sites. I’m a cybersecurity professional by trade. This site is hosting only static content with no php or any server-side components that could have a vuln. Literally HTML and JS files in S3. Dishonest way to try and start a business relationship don’t you think? Beware.
Please read carefully.
Last friday , i had some issues with hostgator due to some malware into one of my website.
i tried to call hostgator immediately and sitelock has replied to phone explaining me that i need to pay 150 usd to get away from the malware and monitorize my site .
nothing had been done and i had to change server .
basically new scam method
hostgator supsend your account and since you are desperate to get it back to work , you say yes to everything .
the guy from sitelock has contacted me today - monday saying that my sites are up and running and did not understand why i was upset.
this scammer did not even find out that i change from hostgator to godaddy
Matthew on the chat support was so helpful today. I have been having an issue with my website for over a month and no one at phone support was able to help me. Everyone I spoke to on the phone support gave me different answers, was unable identify the issue, never mind resolve it. I kept being told the issue was at my hosting company but it was not. I asked to speak to someone in the USA because I have never been able to get resolution with the foreign support team. I was told that the US support agents were all only on chat so I reached out today. I got Matthew and within 10 minutes he was able to identify the issue and resolve it. He was professional, courteous, knowledgeable and was easily able to identify the issue and fix it in one chat contact. Try Sitelock chat support before calling. Thank you so much, Matthew, for your help!
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