Matthew on the chat support was so helpful today. I have been having an issue with my website for over a month and no one at phone support was able to help me. Everyone I spoke to on the phone support gave me different answers, was unable identify the issue, never mind resolve it. I kept being told the issue was at my hosting company but it was not. I asked to speak to someone in the USA because I have never been able to get resolution with the foreign support team. I was told that the US support agents were all only on chat so I reached out today. I got Matthew and within 10 minutes he was able to identify the issue and resolve it. He was professional, courteous, knowledgeable and was easily able to identify the issue and fix it in one chat contact. Try Sitelock chat support before calling. Thank you so much, Matthew, for your help!
