Review Time
I too, echo what some of these people mentioned. Got Sitelock for a customer's website and it got hacked, backups got "corrupted" (I also found backups that were quite old and new ones weren't going through even though the dashboard said backups were "OK"). Called numerous times and I was only able to get a hold of their first tier representatives as they won't let you talk to their engineers and developers. Their supervisor finally gave me a call back after about 2x months of this issue to say "we knew about this issue and there is no known fix but we'll let you know once its fixed." I'm paying for a product that doesn't do what its supposed to do. I hope they give me a refund.
SiteLock is nothing more than a scam.I subscribed over a year ago, their services offered no benefit to my website. I had a virus and they urged me to clear it with their “protective services” Other than that, they were useless. I took their code off my site within two months, yet they still emailed notifications with this bogus messages: “During a recent SiteLock security scan of your website, platform vulnerabilities were detected that could jeopardize the security of your site. Please see the detailed results of this scan.”I removed the SiteLock software from my website one month after trying it; this place still tries to send the illusion that they are doing something useful. they can’t scan if they are no longer programmed in your website.This company is a complete scam that does nothing more than steal your money.I requested a cancellation in November 2020, they still charged my card, when I inquired about the charge, they said that they will not refund because I didn’t notify them with 30 days. I have the email, they tried to say that I agreed to their terms to renew.No concern for customers, no concern for providing a quality service. They use scare tactics to sell you a useless scanning service that is provided by better quality competitors. Once they have your credit card information, it’s a free paycheck for them.Beware this SiteLock. They charged me $300 for nothing and refuse to give it back or make things right. Bad business practices like this is the reason why it’s difficult to trust the legitimate companies. I am going to post a warning about SiteLock on every review site possible.
Purchased through Bluehost. Super expensive. $500 per domain per year. For several months, I found they did not even activate it properly and did not give me any compensation, not just once, but twice. When my site did get hacked, their services were awful. They tried to upsell me on expensive consulting services to fix what I ultimately fixed very easily (and obviously they could've done inexpensively).Recently, I discovered a much better (and less expensive!) service called malcare.com, which discovered and resolved a 2nd hack more easily and quickly.So, then I try to cancel SiteLock. Even though I'm only 2 months into my annual plan, they refuse to prorate any credit. And they even make it very difficult to cancel -- bouncing me back to Bluehost, removing the self-service cancellation capabilities on Bluehost, etc.Do yourselves a favor. Stay away from Sitelock.[Update 7-Jun-18: SiteLock says they have tried to contact me and I have not responded. I have had numerous conversations with them before and they've refused every time to offer me any kind of prorated refund.]
I called Site Lock through iPage and spoke with Manne Lasiloo who helped me understand what I was signing up for with detailed accuracy. In a few hours Site Lock had all the malware removed and the site was ready to be updated. Thank you, Site Lock.
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