Sitelock

3.5
3.5 from 958 Reviews and Ratings
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Average Rating

3.5

/
5

958 Reviews

5 Star
17%
4 Star
4%
3 Star
2%
2 Star
36%
1 Star
41%

Filtered Reviews

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Review Time

I have had to request three successive…

I have had to request three successive cleanings (all in one day) to hopefully resolve a malware problem - this particular malware was very persistent and difficult to eradicate. Each time I requested a repeat service, they did not hesitate or put me off - they worked the problem with professionalism, and for that I am very appreciative. Thank-you.

2
Date of experience: Oct 26, 2024
great experience..would recommend

great experience..would recommend

2
Date of experience: Nov 02, 2024
Katie did a great job cleaning up the…

Katie did a great job cleaning up the website & recommending things to improve

1
Date of experience: Oct 30, 2024
SiteLock is deceptive

The SiteLock sales department is deceptive. They claim things that are not true in their relationships with hosting companies. One salesperson even said that they are a "sister company" with one particular host — and when I inquired about it with the hosting company, they said, "No, SiteLock is not a sister company, although there is a business partnership...."

1
Date of experience: Oct 08, 2024
I like the under promise over deliver…

I like the under promise over deliver on timelines. Keep up the great work on the tech side too.Thanks!

1
Date of experience: Oct 30, 2024
Fantastic customer service.

Fantastic customer service.

1
Date of experience: Oct 25, 2024
Very helpful and quick resolution.

Very helpful and quick resolution.

5
Date of experience: Oct 06, 2024
Martin was super helpful

Martin was super helpful, patient and knowledgeable. John in technical support was comforting and supportive, and fast! Great company to work with! Thanks for everything!

2
Date of experience: Oct 07, 2024
Highly recommend!

Great service, nice people, good value, and great notifications. Highly recommend this company!

2
Date of experience: Oct 21, 2024
Thank you!

Thank you!! took about 3 hours to correct issues very helpful thank you!!

2
Date of experience: Oct 06, 2024

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