Review Time
My site was attacked by malware - and they had it fixed within the same day. The staff was super helpful and courteous when I spoke with them. They calmed my fears and explained everything to me very clearly. They answered all questions thoroughly and politely. A very good experience.
I thought I knew a little bit about web security till I spoke with the guys at SiteLock. I run a ministry and do not have the time to manage our site protection. I can now relax knowing the folks at SiteLock are looking out for us. They are professional and responsive and that is very important to me.
Luke at SiteLock really took the time to explain everything to me in detail. He answered all of my questions and gave me the feeling he was genuinely concerned with my specific issue. He and his entire team really helped me feel confident that not only would my website be restored, but this will be avoided in the future. Thanks SiteLock!
In June of 2020 a site that I manage was hacked causing all the other sites on my hosting account to be blocked. To get the othesr back up, I was advised to use SiteLock to get them "white listed" and prevent more problems. All seemed to be going well. I got occasional notices that malware had been found on one or another site and removed. On October 1, 2021, I got a message that malware had been found on a site that could not be removed, then two more message that it had been removed. The same day I got a message that malware had been removed for another of the site I manage. I called to see what was happening and learned that a scan could not even be performed on that site because it was redirected. Several of the sites that were supposed to be being protected by SiteLock are redirected and I've been advised in emails that malware has been removed from them. I was able to confirm with two of SiteLock's technicians that scans cannot be performed on redirected sites, and I was able to cancel protection on the redirected sites, for which I am greatful. However I was denied a refund for what has been paid for services on the redirected sites. It appears that SiteLock provides its customers misleading information by notifying customers that problems have been fixed on sites that they cannot even scan.
Ameen was very helpful and transferred me to the appropriate person that could help me with my question which was about malware. That rep, M.Q.- Tier 1 Support, was also helpful and explained that a malware support would be a better fit. We were cut off on my end by mistake but, luckily the page was still up this morning and I could see the chat. I will call and speak to a malware tech when I have more time.Thank you so much.
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