I too, echo what some of these people mentioned. Got Sitelock for a customer's website and it got hacked, backups got "corrupted" (I also found backups that were quite old and new ones weren't going through even though the dashboard said backups were "OK"). Called numerous times and I was only able to get a hold of their first tier representatives as they won't let you talk to their engineers and developers. Their supervisor finally gave me a call back after about 2x months of this issue to say "we knew about this issue and there is no known fix but we'll let you know once its fixed." I'm paying for a product that doesn't do what its supposed to do. I hope they give me a refund.