Review Time
Terrible customer service. I received my Oura Ring yesterday and was shocked to see it was clearly used. I paid full price for a new item, but the ring shows obvious signs of wear and the charging base is all scratched up.There is no proper customer service. I submitted a support request — no response. I sent a follow-up — still no reply. I also tried returning it through the website, but it won’t let me because my email and order number “don’t match,” even though I ordered directly from the official Oura website. I have no idea why this is happening.I don’t know how to escalate this or get anyone to respond. I just want to return the ring without losing money — this is not my fault. Extremely disappointing experience.
I was pretty disappointed that my Oura stopped working from one day to another (battery would just die overnight), however the customer service has been fantastic - very quick response, I raised the issue on Sunday and by Tuesday I already had a (free) replacement ring. Thank you!
There was a previous review that stated how awful the customer service was. Their complaints do not do justice to how awful it is. My Gen 3 worked well. Upgraded to Gen 4 and had issues from day 1. Went through the customer service route at least 5 times. The ring stops tracking sleep for 3-12 days in a row. Everytime they respond (usually 3-5 days if im lucky) they tell me to do the same steps, make sure ring is charged, check this setting and that setting same crap that never works. Repeated this process until I finally cancelled the service. 2 months later get another customer service email telling me to charge and reset. But they are offering me a whole 6 months no charge. For a service I cancelled and doesn't work. DO NOT BUY THIS PRODUCT. Get a Samsung or UltraHuman and save yourself a huge headache. Its been a week after my review and they said someone will reach out. Not a word from anyone. Horrendous.
Claim your business profile now and gain access to all features and respond to customer reviews.
