There was a previous review that stated how awful the customer service was. Their complaints do not do justice to how awful it is. My Gen 3 worked well. Upgraded to Gen 4 and had issues from day 1. Went through the customer service route at least 5 times. The ring stops tracking sleep for 3-12 days in a row. Everytime they respond (usually 3-5 days if im lucky) they tell me to do the same steps, make sure ring is charged, check this setting and that setting same crap that never works. Repeated this process until I finally cancelled the service. 2 months later get another customer service email telling me to charge and reset. But they are offering me a whole 6 months no charge. For a service I cancelled and doesn't work. DO NOT BUY THIS PRODUCT. Get a Samsung or UltraHuman and save yourself a huge headache. Its been a week after my review and they said someone will reach out. Not a word from anyone. Horrendous.
