Review Time
I contacted oura ring about my inability to charge my ring. I didn't know if there was anything I could do but they checked my ring status and found an issue and said that they would replace the ring. I couldnt have been happier as I use my ring to track my sleep and make adjustments accordingly. I have had an oura ring for 6 years and no complaints. Even customer service is fantastic with Oura!
On the exact 3-year anniversary of purchasing my Oura ring, it stopped working. I reached out to Oura, and true to their promise, I received a response from Customer Service within 24 hours. They quickly confirmed that my ring was no longer functioning. Although my warranty had expired, I was offered $50 off a new ring or the option of a refurbished one. I chose the refurbished ring. After providing some details from my old ring, they shipped the replacement via FedEx, and I received it in just two days. The new ring works perfectly. That’s what I call excellent customer service!
This company stands by their products, and makes all reasonable attempts to do right for their customers! I’ve been a customer of OURA for almost 6 years now, and have owned many rings. I recently had an issue arise with my current ring; they handled it free of charge, even despite my warranty being long expired. Just goes to show how much they value customer satisfaction, and how much accountability that take in ensuring you stay happy with your purchase for years after!
I’ve been an Oura customer for almost two years. I love the product because I don’t wear a watch that could do similar metrics. It’s more advanced than watches within this category (IMO). I recently had a technical issue and the Oura Customer Service team was flawless. They provided me with viable replacement options.
The battery in my Oura 4 was defective, and Oura didn’t miss a beat making things right. They offered an immediate replacement, shipped it right away and were thoughtful, polite and focused on solving the problem from the jump.10/10–would and do recommend
UPDATE: As soon as I posted here and with the BBB, they have issued a refund for the ring and the charger. It seems the person above who I was dealing with agreed that this was taking too long and got it taken care of immediately.Before the Gen 4 ring, I would have given them a 5 star rating. Fist, my charger stopped working (everything is still under warranty). They sent a new one. My ring stopped connecting, then completely died, with the new charger. I am 27 emails in, back and forth and now all of a sudden, after asking me if I wanted to process the return of the ring and the charger, they need to escalate my issue. It appears to me the escalation is an attempt to push the time frame so my warranty runs out. I NEVER had this issue with my previous Oura Rings or their customer service. I will update if they do the right thing.
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