Review Time
I have loved my oura ring since I first got it almost 4 yrs ago. I had an issue with my first and oura took care of me. I lost my ring and Oura helped me. I had an issue with my new one and Oura was Johnny-on-the-spot and now I will wait until my new ring arrives (impatiently) so I can go on tracking. I feel better with my ring on my finger !! Thanks Oura 🌸
I was initially very impressed with the Oura Ring – beautiful design, useful sleep tracking, and a well-made app. But unfortunately, the hardware quality has been disappointing.My first Gen3 ring developed serious battery issues after about a year. To Oura’s credit, they provided a replacement, and I appreciated their support at that time.However, the replacement ring has now started showing the exact same issue, again after about a year of regular use. The battery barely lasts a day, even though I’ve always followed proper charging habits (no overcharging, avoiding deep discharge, etc.).What frustrates me most is that the hardware price is way too high for this level of durability—especially since you also have to pay a monthly subscription fee on top of the expensive ring. For a premium product, I expect a much more reliable and long-lasting device.This doesn’t seem to be an isolated case either; many users report similar problems (see Reddit and other forums).The concept is great, but for this price, and with ongoing subscription costs, I sadly can no longer recommend the Oura Ring.
I thought there was no hope when my Oura ring that I have had for 6 months no longer fit after my weight loss journey, however Zack from Oura was incredible and managed to work it all out for me and sent me a smaller size! I am so grateful, Oura really do have wonderful customer service
Terrible customer support. Nonexistent really. Abysmal. For such an expensive piece of technology, this company should understand that good customer support is essential. No phone in or out options. Chatbot closes you out and does not direct you to anyone. Finally I left a negative product comment on one of their facebook posts and someone reached out on Messenger and said they'd help, but did nothing. Terrible.
Oura has made me very satisfied recently with the introduction of several new features which helps to set the company apart from other ring brands. I really appreciate how Oura listens to their community and Oura is one of the few brands who is very involved and active in their community. They frequently respond to comments on their social media and are heavily involved in apps such as Reddit. I think this improves brand trust and shows their community that they are listening. Some people including myself are not thrilled about paying a monthly subscription fee, however if Oura continues to regularly update their product with new meaningful features then im okay with the monthly fee. I’ve never had an issue with my rings so I can’t speak to their support, but I know they have addressed some of their shortcomings and it looks like they are trying to make it better.
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