Review Time
I needed assistance with my Oura ring because it was having battery issues and some syncing problems. They diagnosed the issue and it turns out there was some hardware problems. They moved very quickly to replace my ring. It was painless and expedient. I was impressed.
Oura is a solid company that creates a partnership with its users. I do not feel that I am being sold things or told stuff invaluable. All the additional information and research they share is important stuff I want to learn about to further my health. I love you Oura. I am OBSESSED!
Normally when you have something happen to a product and service you expect pushback or 'dead air'. I love my oura ring and was noticing some problems so reached out through the chat. The response was so quick, thorough and positive it actually surprised me. The support team resolved the issue quickly and I have already used this example in a number of presentation around delighting the customer. Amazing, well done!
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